Application Developer-IT Service Management

IBM; San Francisco (CA); Remote; USD 120,000 - 170,000; Full time

Job summary

IBM Consulting is seeking an Application Developer specializing in IT Service Management to help design and maintain ITSM solutions across client environments. You will work with platforms like Remedy, ServiceNow, or IBM Control Desk to ensure reliable operations and alignment with business goals.

This role emphasizes end-to-end understanding of ITSM applications, optimizing service delivery, and collaborating with cross-functional teams to drive efficient IT operations.

Qualifications

• Deep expertise in IT service management solutions including Remedy, ServiceNow, or IBM Control Desk.
• Experience developing a thorough understanding of ITSM applications and their business functions.
• Strong ITSM principles and practices to manage services and operations.
• Ability to align IT service solutions with business objectives.
• Skill in optimizing ITSM solutions to improve efficiency.

Responsibilities

• Design, implement, and optimize ITSM solutions such as Remedy, ServiceNow, or IBM Control Desk.
• Develop a thorough understanding of ITSM applications and their business functions.
• Manage IT services to ensure smooth operations and minimal disruptions.
• Align ITSM projects with business goals to drive value.

Skills

ITSM Expertise

End-to-End Understanding

Business Alignment

Collaboration

Tools

Remedy

ServiceNow

IBM Control Desk

Job description

Introduction

A career in IBM Consulting is built on long-term client relationships and close collaboration worldwide. You'll work with leading companies across industries, helping them shape their hybrid cloud and AI journeys. With support from our strategic partners, robust IBM technology, and Red Hat, you'll have the tools to drive meaningful change and accelerate client impact. At IBM Consulting, curiosity fuels success. You'll be encouraged to challenge the norm, explore new ideas, and create innovative solutions that deliver real results. Our culture of growth and empathy focuses on your long-term career development while valuing your unique skills and experiences.

Your Role And Responsibilities

As an Application Developer specializing in IT Service Management, you will utilize your expertise to manage and maintain IT service management solutions, ensuring seamless business operations. Your deep understanding of these applications, including their business functions, will enable you to drive efficient IT service management.

Your Primary Responsibilities Will Include

• Develop IT Service Solutions: Design, implement, and optimize IT service management solutions, such as Remedy, ServiceNow, or IBM Control Desk, to meet business needs.
• Ensure End-to-End Understanding: Develop a thorough comprehension of IT service management applications, encompassing their business functions, to deliver effective solutions.
• Manage IT Services: Utilize your expertise to efficiently manage IT services, guaranteeing smooth business operations and minimal disruptions.
• Drive Business Alignment: Align IT service management solutions with business objectives, ensuring that IT services support overall business goals.

This role can be performed from anywhere in the United States of America

Required Technical And Professional Expertise

• Deep Expertise in IT Service Management Solutions: Proven experience with IT service management solutions, such as Remedy, ServiceNow, or IBM Control Desk, including design, implementation, and optimization to meet business needs.
• End-to-End Application Understanding: Experience in developing a thorough comprehension of IT service management applications, encompassing their business functions, to deliver effective solutions.
• IT Service Management Expertise: Deep understanding of IT service management principles and practices, enabling efficient management of IT services and ensuring smooth business operations.
• Business Alignment Knowledge: Experience in aligning IT service management solutions with business objectives, ensuring that IT services support overall business goals.
• Solution Optimization Skills: Ability to optimize IT service management solutions to drive efficient IT service management and support business operations.

Preferred Technical And Professional Experience

• IT Service Management Tools: Deep expertise in utilizing IT service management tools beyond Remedy, ServiceNow, and IBM Control Desk, such as their equivalents, to drive efficient IT service management.
• Advanced Business Functionality: Experience with advanced business functionality of IT service management applications, enabling seamless integration with business operations.
• Cross-Functional Collaboration: Deep understanding of how IT service management solutions interact with other business functions, ensuring smooth business operations and minimal disruptions.