Part-Time IT Service Desk Tech — Education

Tri--county-Technical-College; Pendleton (SC); On-site; USD 21,000 - 30,000; Part time

Job summary

Tri-County Technical College in Pendleton, South Carolina, is seeking a Part-Time/Temporary IT Service Desk Support Technician to serve as the first point of contact for end-user issues. The role reports to the Service Desk Supervisor and involves hardware/software support, device imaging, and incident logging in TeamDynamix.

Ideal candidates will have a high school diploma with at least one year in office automation or related IT support, knowledge of Windows OS, basic networking, and strong

Qualifications

• High school diploma and one year of experience in office automation systems or related IT environments.
• Associate degree in related field or two years of technician experience.
• Knowledge of Windows operating systems and basic networking concepts; A+ certification is a plus.

Responsibilities

• Accurately record all technical support requests from customers into our TeamDynamix ticketing system.
• Provide Tier 1 support for TCTC technology and software applications via email, phone, remote, and in-person interactions.
• Prepare new devices for deployment using established imaging procedures.
• Address first-level issues such as password resets, account lockouts, drive mapping, and user setups.
• Work at scheduled events to provide assistance and technical support.

Skills

People skills

Teamwork

Documentation

Time management

Education

High school diploma

Associate degree

Tools

TeamDynamix

Windows OS

Job description

Tri-County Technical College in Pendleton, South Carolina, is seeking a Part-Time/Temporary IT Service Desk Support Technician to serve as the first point of contact for end-user issues. The role reports to the Service Desk Supervisor and involves hardware/software support, device imaging, and incident logging in TeamDynamix.

Ideal candidates will have a high school diploma with at least one year in office automation or related IT support, knowledge of Windows OS, basic networking, and strong