Remote IT Service Desk Analyst - VIP Support

Slipstream Co; Northern (KY); Hybrid; USD 40,000 - 45,000; Full time

Benefits offered by this job

401k match

Health, dental, vision

Life insurance/LTD

Discretionary PTO

Job summary

Slipstream Life Sciences invites applications for a Remote Service Desk Analyst. This entry-level role supports end users via phone, email, SMS, and chat, handling incidents, requests, tasks, and changes across ServiceNow, FreshService, and Zendesk.

The position requires Active Directory, Entra, Office 365, Okta, and VPN know-how, with strong customer service skills. The role operates Monday–Friday, 2:00pm–11:00pm EST, with remote work in the United States.

Qualifications

• 2-3 years of progressive experience in a Technical Support role with an MSP or call center IT support environment.
• Experience with Microsoft 365 applications and M365 Admin.

Responsibilities

• Provide white-glove, End User Service Desk Support via phone, email, SMS, and chat.
• Manage an open ticket queue across multiple ticketing systems (ServiceNow, FreshService, Zendesk).
• Document communications with customers and perform daily ticket follow-ups.
• Perform resets in AD, Entra, Office 365 Admin and Okta.
• Uninstall/reinstall of approved software on devices.

Skills

CompTIA A+

2-3 years experience

Mac OS

VIP support

ITIL familiarity

Microsoft 365

SharePoint access

Active Directory

Entra

ServiceNow

ConnectWise

Okta

Windows troubleshooting

VPN/WiFi

multi-tasking

strong communication

Education

College or technology school degree preferred

Tools

ServiceNow

FreshService

Zendesk

Microsoft 365 Admin

SharePoint

AD/Entra

Okta Admin

Office 365 Admin

ConnectWise

Job description

Slipstream Life Sciences invites applications for a Remote Service Desk Analyst. This entry-level role supports end users via phone, email, SMS, and chat, handling incidents, requests, tasks, and changes across ServiceNow, FreshService, and Zendesk.

The position requires Active Directory, Entra, Office 365, Okta, and VPN know-how, with strong customer service skills. The role operates Monday–Friday, 2:00pm–11:00pm EST, with remote work in the United States.