Remote IT Service Desk Specialist (24/7)

Nixon Peabody LLP; Chicago (IL); On-site; USD 57,500 - 79,200; Full time

Job summary

A leading law firm is seeking a Service Desk Specialist to provide virtual IT support via phone, email, and chat in a fast-paced environment. The role requires strong customer service skills and proficiency in communication to assist firm employees. The ideal candidate has a degree and technical experience, including troubleshooting hardware and software issues. This position may require shift work to provide 24/7 services in Chicago.

Qualifications

• At least one year of technical experience working in an IT department.
• Some customer service experience preferred.
• Must efficiently communicate complex technical solutions in non-technical ways.

Responsibilities

• Provide virtual end-user technical support via phone, email, and chat.
• Document all Service Desk calls in the IT ticketing system.
• Collaborate with IT team members to troubleshoot End User support requests.

Skills

Strong customer service skills

Excellent spoken and written communication

Ability to learn technology quickly

Excellent communication, interpersonal, and organizational skills

Effective listening

Education

Associate or Bachelor Degree

Job description

A leading law firm is seeking a Service Desk Specialist to provide virtual IT support via phone, email, and chat in a fast-paced environment. The role requires strong customer service skills and proficiency in communication to assist firm employees. The ideal candidate has a degree and technical experience, including troubleshooting hardware and software issues. This position may require shift work to provide 24/7 services in Chicago.