On-Site Service Desk Analyst — Legal IT & User Support

Womble Bond Dickinson (US) LLP; Charleston (SC); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading law firm in South Carolina is seeking a Service Desk Analyst to join their team. The Analyst will provide high-quality technical support, focusing on resolving hardware and software issues efficiently. Candidates should have an Associate's degree or equivalent and strong teamwork and communication skills. This on-site role involves collaboration with IT teams and supporting remote users across various locations.

Qualifications

• Associate's degree or equivalent required; four-year degree and certifications preferred.
• Strong knowledge of Microsoft Windows and Office.
• Excellent written and verbal communication skills.

Responsibilities

• Provide technical support across user devices and applications.
• Participate in after-hours and weekend on-call schedule.
• Monitor Service Desk queues and resolve technical issues.

Skills

Microsoft Windows

Microsoft Office

ITIL understanding

Communication skills

Teamwork

Education

Associate's degree

Four-year degree

Tools

Legal-specific applications

Job description

A leading law firm in South Carolina is seeking a Service Desk Analyst to join their team. The Analyst will provide high-quality technical support, focusing on resolving hardware and software issues efficiently. Candidates should have an Associate's degree or equivalent and strong teamwork and communication skills. This on-site role involves collaboration with IT teams and supporting remote users across various locations.