Remote IT Service Desk Specialist

Cayuse Holdings; Bismarck (ND); Remote; USD 21,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Wellness Program

401(k) Matching

Paid Time Off

Job summary

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver timely IT support in a remote environment. You will resolve technology problems, provide clear guidance, and maintain SLAs while collaborating with the team to ensure service quality.

Responsibilities include first-line troubleshooting, account provisioning, device management, and using ServiceNow to log incidents. Strong communication and customer focus are essential.

Qualifications

• High school diploma or GED required.
• Experience with Service Desk or Customer Service preferred.
• Two to five years in computer systems, customer support or IT support.
• Experience with ServiceNow IT Service Management System.

Responsibilities

• Provides high-quality customer service to the client for efficient resolution of technology problems and requests.
• Operates within established guidelines to deliver a full range of services to the customer.
• Provides complex and unique technical troubleshooting assistance and records problems in the problem management tool.
• Provide assistance and information to the customer in a prompt manner.
• Perform first-line troubleshooting and log all customer interactions for escalations.
• Mobile telephony and device support.
• Video Conference Unit Troubleshooting.
• IP Telephony setup and support.
• Creation of end user accounts and setting permissions.
• Provide end user device management and support, including desktops, laptops, and PDAs.
• Navigate using remote desktop tools to diagnose and troubleshoot desktop issues across Windows, MacOS.

Skills

Customer service

Communication skills

Problem solving

Remote support

Windows OS

ServiceNow

Education

High school diploma or GED

Tools

ServiceNow

Job description

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver timely IT support in a remote environment. You will resolve technology problems, provide clear guidance, and maintain SLAs while collaborating with the team to ensure service quality.

Responsibilities include first-line troubleshooting, account provisioning, device management, and using ServiceNow to log incidents. Strong communication and customer focus are essential.