Remote IT Service Desk Agent (Customer-Focused)

Cayuse Holdings; Columbia (SC); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Flexible Spending Accounts

401(k) Retirement Savings with match

Paid Time Off

Disability insurance

Life and AD&D

Job summary

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver timely tech support to customers in a fully remote environment. The role emphasizes high-quality service, clear communication, and adherence to SLAs, with exposure to Windows, MacOS, and mobile device support.

Applicants should have a HS diploma and experience in service desks or customer support. Training will cover ServiceNow usage, incident management, and remote desktop tools, with opportunities to grow within a

Qualifications

• Requires strong verbal and written communication.
• Experience in service desk or IT support preferred.
• Background check required. May vary by project/client.

Responsibilities

• Provide high-quality customer service to resolve tech issues.
• Perform first-line troubleshooting and document interactions.
• Support Windows, MacOS, and mobile devices.
• Manage end-user accounts and permissions.
• Utilize ServiceNow for ticketing and incident management.
• Communicate resolutions clearly to customers.

Skills

Communication Skills

Customer Service

Problem Solving

Active Listening

Teamwork

Independent Work

Education

High School Diploma

Associate degree (advantage)

Tools

ServiceNow

Microsoft Office

Job description

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver timely tech support to customers in a fully remote environment. The role emphasizes high-quality service, clear communication, and adherence to SLAs, with exposure to Windows, MacOS, and mobile device support.

Applicants should have a HS diploma and experience in service desks or customer support. Training will cover ServiceNow usage, incident management, and remote desktop tools, with opportunities to grow within a