Remote IT Support Specialist

Cayuse Holdings; Springfield (IL); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical Insurance

Dental & Vision

401(k) Retirement Plan

Paid Time Off

Job summary

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver remote IT support, handle incidents, and provide timely solutions. The role emphasizes customer satisfaction, clear communication, and adherence to service level agreements.

You will troubleshoot Windows and MacOS environments, manage ServiceNow tickets, and assist with device management, telephony, and remote work tools.

Qualifications

• High school diploma or GED required.
• Experience with ServiceNow IT Service Management System.
• Customer service experience and strong focus on customer satisfaction.
• Call center experience.
• Must be able to pass a background check.

Responsibilities

• Provides high-quality customer service to resolve technology problems and requests.
• Operates within guidelines to deliver a full range of services to customers.
• Provides troubleshooting assistance and records problems in the problem management tool.
• Assist customers via phone, e-mail, or remote access to diagnose and resolve issues.
• Manage end-user accounts and permissions; support desktops, laptops, and mobile devices.

Skills

Customer service

Technical support

ServiceNow

Windows OS

MacOS

Microsoft Office

Communication

Problem solving

Education

Associate degree or technical training

Tools

ServiceNow ITSM

Microsoft Office Suite

Job description

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver remote IT support, handle incidents, and provide timely solutions. The role emphasizes customer satisfaction, clear communication, and adherence to service level agreements.

You will troubleshoot Windows and MacOS environments, manage ServiceNow tickets, and assist with device management, telephony, and remote work tools.