Remote IT Service Desk Specialist

Cayuse Holdings; Montgomery (AL); Remote; USD 21,000 - 22,000; Full time

Benefits offered by this job

Medical, Dental and Vision Insurance

Flexible Spending Accounts

Paid Time Off

Job summary

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver remote IT support under SLA guidelines. The role focuses on timely, accurate information delivery to clients while upholding Cayuse's quality standards.

Responsibilities include first-line troubleshooting, device management, and remote assistance across Windows and Mac environments, with ServiceNow ITSM workflow administration and escalations as needed.

Qualifications

• High school diploma or GED required.
• 2–5 years in computer systems, customer support or IT support.
• Experience with ServiceNow IT Service Management System.

Responsibilities

• Provide high-quality customer service to resolve technology problems and requests.
• Perform first-line troubleshooting and document interactions for escalations.
• Administer ServiceNow workflows and perform ITSM tasks.
• Provide remote support including IP Telephony, video conferencing, and device management.
• Communicate technical information clearly to customers and team members.

Skills

Clear communication

Verbal communication

Written communication

Problem solving

Active listening

Remote support

Customer service

Technical troubleshooting

Time management

Team collaboration

Multi-tasking

Adaptability

Windows OS

MacOS

ServiceNow

Microsoft Office Suite

Education

Associate degree or technical training in Computer Science or ISM

Tools

ServiceNow IT Service Management

Microsoft Office Suite

Remote desktop tools

Job description

Cayuse Civil Services, LLC is seeking a Service Desk Agent to deliver remote IT support under SLA guidelines. The role focuses on timely, accurate information delivery to clients while upholding Cayuse's quality standards.

Responsibilities include first-line troubleshooting, device management, and remote assistance across Windows and Mac environments, with ServiceNow ITSM workflow administration and escalations as needed.