Remote Service Desk Engineer - Tier 1 IT Support

New Charter Technologies, LLC; Clayton (MO); Remote; USD 45,000 - 55,000; Full time

Job summary

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to quickly resolve end-user issues and manage tickets from a remote center. The role supports client environments and ongoing incidents, including printers, password resets, MFA, and security alerts.

You will work with ConnectWise PSA and IT Glue, maintain proper documentation, and communicate effectively with customers while collaborating with the service team to keep systems running smoothly.

Qualifications

• Two-year technical degree and 1-5 years of service center support experience.
• Certifications (A+ or Network+ preferred).
• Experience with Active Directory, Entra ID/Azure AD, IT Glue, ConnectWise PSA (ConnectWise Manage), and N-able/N-central RMM.
• Strong organizational, communication, and problem-solving skills.
• Professional demeanor and ability to work independently or in a team.
• Experience with NetDocuments is a plus.

Responsibilities

• Work from Centralized Service Center or remotely to support client environments.
• Support desktops, virtual environments, and co-located systems in collaboration with service teams.
• Rapidly adapt to new technologies and maintain updated knowledge of computer systems.
• Maintain detailed documentation using ITGlue and ConnectWise PSA.
• Provide daily customer interaction with a professional and positive attitude.
• Attend team meetings and improve technical skills continually.
• Manage ticket resolution, follow-ups, and proactive reviews of client systems.

Skills

Strong communication

Problem solving

Organizational skills

Ability to work independently or in a팀

Education

Two-year technical degree

A+ or Network+ certification

Tools

ConnectWise PSA

IT Glue

N-able/N-central NMM

Entra ID/Azure AD

Job description

New Charter Technologies, LLC is seeking a Tier 1 Service Desk Engineer to quickly resolve end-user issues and manage tickets from a remote center. The role supports client environments and ongoing incidents, including printers, password resets, MFA, and security alerts.

You will work with ConnectWise PSA and IT Glue, maintain proper documentation, and communicate effectively with customers while collaborating with the service team to keep systems running smoothly.