Remote IT Service Desk Analyst - Windows & Mac Support

NMDP; Minnesota; On-site; USD 52,000 - 72,000; Full time

Benefits offered by this job

Remote work

Job summary

NMDP is seeking an IT Service Desk / Support Specialist to provide technology support for hardware and software, manage incidents, and administer user accounts. This fully remote role prioritizes MN-based candidates, with responsibilities spanning incident tracking, escalation, and daily systems administration.

The ideal candidate will have strong Windows/macOS experience, Active Directory knowledge, and customer-focused communication skills.

Qualifications

• Bachelor's degree in CS or MIS or related field required.
• Associate degree in IS with 2+ years of related work experience acceptable.

Responsibilities

• Provide single point of contact for issues and service requests from NMDP network partners and colleagues.
• Record and track incidents in the Service Desk and update customers on progress.
• Escalate unresolved issues to 2nd level support as needed.
• Provision user accounts, reset pins and passwords for NMDP applications.

Skills

Windows 10/11

MacOS

MS Office

Active Directory

Customer service

Education

Bachelor's degree in CS or MIS

Associate degree in IS

Job description

NMDP is seeking an IT Service Desk / Support Specialist to provide technology support for hardware and software, manage incidents, and administer user accounts. This fully remote role prioritizes MN-based candidates, with responsibilities spanning incident tracking, escalation, and daily systems administration.

The ideal candidate will have strong Windows/macOS experience, Active Directory knowledge, and customer-focused communication skills.