Hybrid IT Support Technician (Windows & macOS)

Red River; Hartford (CT); Hybrid; USD 55,000 - 70,000; Full time

Job summary

Red River is seeking an IT Support Technician to deliver frontline and escalated technical support for internal users across remote, in‑person, and hybrid environments. You will handle incidents from contact to resolution, document activities, and collaborate with engineering and leadership to improve service delivery.

The role requires an Associate degree or equivalent hands‑on experience, 1–3 years in a help desk or desktop support role, and strong Windows knowledge with basic macOS support.

Qualifications

• Associate degree in Information Technology, Computer Science, or equivalent hands‑on experience.
• 1–3 years of experience in a help desk, desktop support, or technical support role.
• Strong working knowledge of Windows operating systems; basic macOS support experience preferred.
• Experience with ticketing systems and IT service management processes (incident, problem, and change management).
• Solid troubleshooting skills with hardware, software, and end user applications.
• Excellent customer service, communication, and documentation skills.
• Ability to manage multiple priorities in a fast‑paced support environment.

Responsibilities

• Respond to user‑reported issues via phone, email, and remote support tools following established processes.
• Provide technical support for hardware, software, connectivity, and productivity issues in remote, onsite, and hybrid environments.
• Troubleshoot and resolve desktop, laptop, application, and peripheral issues across Windows and macOS systems.
• Analyze user needs and recommend appropriate hardware and software solutions.
• Document incidents, troubleshooting activities, and resolutions accurately in the ticketing system.
• Own assigned support cases and keep users informed until issues are resolved.

Skills

Windows OS

macOS support

Ticketing systems

Troubleshooting

Customer service

Multi-tasking

Communication

AD administration

Education

Associate degree in IT/CS

Tools

Microsoft 365

Active Directory

Job description

Red River is seeking an IT Support Technician to deliver frontline and escalated technical support for internal users across remote, in‑person, and hybrid environments. You will handle incidents from contact to resolution, document activities, and collaborate with engineering and leadership to improve service delivery.

The role requires an Associate degree or equivalent hands‑on experience, 1–3 years in a help desk or desktop support role, and strong Windows knowledge with basic macOS support.