Remote IT Service Desk Analyst – Mobile & Apple Support

HCA Healthcare; Louisville (KY); Remote; USD 42,000 - 62,000; Full time

Benefits offered by this job

Medical benefits

Dental coverage

Paid time off

Job summary

Parallon, part of HCA Healthcare, seeks an IT Service Desk Support Specialist for a Work from Home role serving multiple hospitals. You will provide end-user support, triage incidents, and coordinate with teams in a 24/7 operation.

The role requires strong call-center skills, knowledge of security procedures, and fundamentals of healthcare technology. The position emphasizes remote support within 60 miles of an HCA Hospital and offers the opportunity to work with the nation’s leading healthcare

Qualifications

• Experience in a call center environment and ticketing systems.
• Familiarity with end-user support software and diagnostics.
• Strong communication to gather information and resolve issues.

Responsibilities

• Provide technical support to end users in a 24/7 call center.
• Troubleshoot, diagnose, and repair end-user systems and applications.
• Collect information through customer conversation for effective resolution.
• Access all available support tools and staff to resolve issues.

Skills

Call center techniques

Call center tools

Application software support

Support software tools

Mobile device support

Apple product support

Security procedures

Healthcare tech understanding

Network troubleshooting

Desktop support

Job description

Parallon, part of HCA Healthcare, seeks an IT Service Desk Support Specialist for a Work from Home role serving multiple hospitals. You will provide end-user support, triage incidents, and coordinate with teams in a 24/7 operation.

The role requires strong call-center skills, knowledge of security procedures, and fundamentals of healthcare technology. The position emphasizes remote support within 60 miles of an HCA Hospital and offers the opportunity to work with the nation’s leading healthcare