Remote Patient Support & Billing Agent

HCA Healthcare; Derry (NH); Remote; USD 34,000 - 52,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

Time away from work (PTO)

401(k) Plan with 100% match on 3% to 9

Education support

Job summary

HCA Healthcare is seeking a Remote Customer Service Call Center Agent to join our Parallon team. This work-from-home role supports patient account inquiries via inbound and outbound calls, with duties performed within 60 miles of an HCA Hospital.

You will learn multiple systems, review accounts, secure payments, and ensure timely resolution while maintaining a professional, compassionate approach. Prior call center or healthcare office experience is preferred, and a commitment to meeting

Qualifications

• Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role
• Previous call center experience preferably in a healthcare environment preferred
• Ability to work a minimum of 90% of your day on the phone uninterrupted

Responsibilities

• Communicate with customers by phone or digital media to obtain information needed to resolve inquiries
• Review patient account information in multiple systems and take appropriate action to resolve patient inquiries and account balances
• Document patient inquiry and actions taken in the appropriate systems
• Update or add insurance and/or patient demographic information and request rebill
• Work with patients and guarantors to secure payment on outstanding balances using secured payment methods
• Escalate patient complaints to the appropriate individual/department based on the nature of the issue
• Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude
• Follow all Parallon Customer Service Organization (CSO) guidelines and policies
• Meet and maintain established departmental performance metrics for production and quality
• Adhere to all compliance guidelines
• Maintain working knowledge of workflow, systems, and tools used in the department

Skills

Customer service experience

Healthcare customer service

Remote work experience

Job description

HCA Healthcare is seeking a Remote Customer Service Call Center Agent to join our Parallon team. This work-from-home role supports patient account inquiries via inbound and outbound calls, with duties performed within 60 miles of an HCA Hospital.

You will learn multiple systems, review accounts, secure payments, and ensure timely resolution while maintaining a professional, compassionate approach. Prior call center or healthcare office experience is preferred, and a commitment to meeting