Remote Healthcare Customer Service Agent

HCA Healthcare; Dublin (GA); Remote; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) match

Tuition assistance

Paid time off

Remote work

Job summary

HCA Healthcare is seeking a Remote Customer Service Call Center Agent to join the Parallon team from home, within 60 miles of an HCA hospital. You will handle inbound/outbound calls, review accounts, and secure payments while learning multiple systems.

The role emphasizes a positive patient experience and strict adherence to department policies. The position requires strong customer service experience, preferably in healthcare, and the ability to work on the phone most of the day.

Qualifications

• Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role
• Previous call center experience preferably in a healthcare environment
• Ability to work a minimum of 90% of your day on the phone uninterrupted

Responsibilities

• Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries
• Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances
• Document patient inquiry and actions taken into the appropriate systems
• Update or add insurance information and/or patient demographic information and request rebill
• Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods
• Escalate patient complaints to the appropriate individual/department based on the nature of the issue
• Create a positive patient experience through actively listening, timely resolution or escalation, and professional communication
• Follow all CSO guidelines and policies
• Meet and maintain established departmental performance metrics for production and quality
• Adhere to all compliance guidelines
• Maintain working knowledge of workflow, systems, and tools used in the department

Skills

Customer service

Healthcare experience

Phone support

Job description

HCA Healthcare is seeking a Remote Customer Service Call Center Agent to join the Parallon team from home, within 60 miles of an HCA hospital. You will handle inbound/outbound calls, review accounts, and secure payments while learning multiple systems.

The role emphasizes a positive patient experience and strict adherence to department policies. The position requires strong customer service experience, preferably in healthcare, and the ability to work on the phone most of the day.