Assoc Client Supp Analyst WFH

Parallon; Louisville (KY); Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Medical benefits

Prescription drug coverage

Dental insurance

Vision insurance

Behavioral health

Telemedicine

401(k) match

Employee stock purchase plan

Tuition assistance

Certification support

Fertility benefits

Job summary

Parallon, part of HCA Healthcare, seeks an IT Service Desk Support Specialist to provide end-user support for basic incidents and requests in a 24/7 call center environment. You will triage, investigate, and resolve issues related to application software and infrastructure components, with emphasis on patient-care systems and security protocols.

The role emphasizes fast problem resolution, strong communication, and collaboration with IT teams to ensure continuous operation across the

Qualifications

• Experience with call center techniques.
• Competency in call center tracking tools.
• Prior experience supporting customers in use of application software.
• Proficiency in using support software tools.
• Mobile device support experience and Apple product support.

Responsibilities

• Provide technical support to the end user.
• Provide troubleshooting, diagnosis, and repair for end user systems.
• Collect information through constructive customer conversation.
• Access all available support tools and staff to resolve issues.

Skills

Call center experience

Troubleshooting

End user support

Application software

Security procedures (healthcare)

Healthcare IT knowledge

Mobile device support

Apple product support

Network basics

Desktop support

Job description

This Work from Home position requires that you live and will perform the duties of the position; within 60 miles of an HCA Healthcare Hospital (Our hospitals are located in the following states: FL, GA, ID, KS, KY, MO, NV, NH, NC, SC, TN, TX, UT, VA).

Do you have the career opportunities as an IT Service Desk Support Specialist you want with your current employer? We have an exciting opportunity for you to join Parallon which is part of the nations leading provider of healthcare services, HCA Healthcare.

Job Summary and Qualifications

The IT Service Desk Support Specialist provides support for basic incident resolution and requests reported to the IT Service Desk for all HCA Organizations. Responsibilities include initial assessment, triage, research, and resolution of basic incidents and requests regarding the use of application software products and/or infrastructure components. This call center supports a 24/7 operation.

What you will do in the role:

• Provide technical support to the end user
• Provide troubleshooting, diagnosis, and repair for end user systems
• Collect information through constructive customer conversation
• Access all available support tools and staff to resolve issues

Experience that you will need:

• Experience with call center techniques
• Competency in call center tracking tools
• Prior experience supporting customers in use of application software
• Proficiency in using support software tools
• Mobile device support experience
• Apple product support experience
• Strong understanding of HCA security-related procedures
• Understanding of Healthcare technology industry
• Basic network troubleshooting and support experience
• General desktop support experience
• Position required high speed internet 60 MB Download and 10 MB Upload, No WiFi

Schedule & Availability:

• This position is part of a critical, 24/7 infrastructure operation
• Specific schedules will be discussed during the interview. Candidates must have the flexibility to work non traditional hours
• Potential shifts may include days, afternoons, overnights, weekends and holiday rotations

Benefits

Parallon offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources, including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible spending accounts, preferred banking partnerships, retirement readiness tools, rollover support and financial wellbeing counseling
• Education support through tuition assistance, student loan assistance, certification support, dependent scholarships and a partnership with Galen College of Nursing
• Additional benefits for fertility and family building, adoption assistance, life insurance, supplemental health protection plans, auto and home insurance, legal counseling, identity theft protection and consumer discounts

Learn more about Employee Benefits

Note: Eligibility for benefits may vary by location.

Bricks and mortar do not make a hospital. People do
- Dr. Thomas Frist, Sr. HCA Healthcare Co-Founder

We are an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

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