Remote IT Service Desk Specialist – 24/7 Support
Parallon
An application made for this job — a tailored resume and cover letter that speak straight to the posting.
Benefits offered by this job
Job summary
Parallon, part of HCA Healthcare, seeks an IT Service Desk Support Specialist to provide end-user support for basic incidents and requests in a 24/7 call center environment. You will triage, investigate, and resolve issues related to application software and infrastructure components, with emphasis on patient-care systems and security protocols.
The role emphasizes fast problem resolution, strong communication, and collaboration with IT teams to ensure continuous operation across the
Qualifications
- Experience with call center techniques.
- Competency in call center tracking tools.
- Prior experience supporting customers in use of application software.
- Proficiency in using support software tools.
- Mobile device support experience and Apple product support.
Responsibilities
- Provide technical support to the end user.
- Provide troubleshooting, diagnosis, and repair for end user systems.
- Collect information through constructive customer conversation.
- Access all available support tools and staff to resolve issues.
Skills
Job description
Parallon, part of HCA Healthcare, seeks an IT Service Desk Support Specialist to provide end-user support for basic incidents and requests in a 24/7 call center environment. You will triage, investigate, and resolve issues related to application software and infrastructure components, with emphasis on patient-care systems and security protocols.
The role emphasizes fast problem resolution, strong communication, and collaboration with IT teams to ensure continuous operation across the
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
