Remote Customer Service Call Center Agent

HCA Healthcare; Sanford (FL); Remote; USD 17,000 - 25,000; Full time

Benefits offered by this job

Comprehensive benefits

Wellbeing support

401(k) plan with match

Tuition assistance

Job summary

HCA Healthcare is seeking a Remote Customer Service Call Center Agent to join our Parallon team. This Work from Home role supports patients, guarantors and others by handling inquiries, updating records, and securing payments.

Candidates must have at least one year of customer service experience, preferably in healthcare, and be able to work 90% of the day on the phone. The position is remote but requires residence within 60 miles of an HCA hospital.

Qualifications

• Minimum one-year customer service experience required in a customer service, healthcare office, hospitality, retail sales, or client manager role.
• Previous call center experience preferably in a healthcare environment is preferred.
• Ability to work a minimum of 90% of your day on the phone uninterrupted.

Responsibilities

• Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries
• Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances
• Document patient inquiry and actions taken into the appropriate systems
• Update or add insurance information and/or patient demographic information and request rebill
• Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods
• Escalate patient complaints to the appropriate individual/department based on the nature of the issue
• Create a positive patient experience through active listening, timely resolution or escalation, and professional communication
• Follow all CSO guidelines and policies
• Meet and maintain established departmental performance metrics for production and quality
• Adhere to all compliance guidelines
• Maintain working knowledge of workflow, systems, and tools used in the department

Skills

Customer service

Communication

Phone etiquette

Job description

HCA Healthcare is seeking a Remote Customer Service Call Center Agent to join our Parallon team. This Work from Home role supports patients, guarantors and others by handling inquiries, updating records, and securing payments.

Candidates must have at least one year of customer service experience, preferably in healthcare, and be able to work 90% of the day on the phone. The position is remote but requires residence within 60 miles of an HCA hospital.