Global IT Operations Leader: Service Desk Excellence

Daniels Health; Chicago (IL); On-site; USD 120,057 - 135,125; Full time

Job summary

A leading healthcare solutions provider in Chicago is looking for an experienced IT Operations Manager to oversee the global Service Desk and IT Support Specialists. The ideal candidate will have more than 10 years of IT experience, including at least 7 years in a leadership role, and be proficient in ITSM tools like FreshService and ServiceNow. You will be responsible for delivering exceptional service, managing software lifecycles, and collaborating across teams to ensure IT efficiency. Join us in delivering safer healthcare solutions.

Qualifications

• 10+ years of experience in enterprise IT support, with 7+ years in a leadership role.
• Strong knowledge of ITSM tools and asset management systems.
• ITIL Certification preferred.

Responsibilities

• Lead and mentor the IT Support Specialists team to deliver exceptional service.
• Oversee Service Desk operations, ensuring high-quality support.
• Manage IT asset and software lifecycle processes.
• Analyze service metrics to improve performance.
• Build and maintain vendor relationships.

Skills

Leadership

Communication

Problem solving

ITSM tools knowledge

Process improvement

Education

Bachelor's degree in Information Technology or related field

Tools

FreshService

ServiceNow

Microsoft 365

Job description

A leading healthcare solutions provider in Chicago is looking for an experienced IT Operations Manager to oversee the global Service Desk and IT Support Specialists. The ideal candidate will have more than 10 years of IT experience, including at least 7 years in a leadership role, and be proficient in ITSM tools like FreshService and ServiceNow. You will be responsible for delivering exceptional service, managing software lifecycles, and collaborating across teams to ensure IT efficiency. Join us in delivering safer healthcare solutions.