Remote IT Service Desk Leader
Talantir
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Benefits offered by this job
Job summary
Skillable, a fully remote tech company, seeks an IT Service Desk Manager to lead the global IT support function. You will establish service desk processes, coach staff, and ensure timely, high-quality IT support for employees and contractors across the organization.
You will design workflows, monitor metrics, and collaborate with IT and Security leadership to align IT support with strategic goals. Remote, distributed teamwork and rigorous service standards define this role.
Qualifications
- 7+ years in IT support with leadership experience.
- Experience managing remote IT support teams in fast-growing tech environments.
- Strong written and verbal communication for technical and non-technical audiences.
Responsibilities
- Lead and mentor the IT support team to deliver high-quality remote IT support.
- Oversee daily IT service desk operations with SLA adherence and ticket management.
- Design, implement, and optimize IT support workflows and escalation paths.
- Monitor service metrics and drive continuous improvement across the team.
- Develop onboarding and training materials; participate in hiring and onboarding processes.
Skills
Education
Tools
Job description
Skillable, a fully remote tech company, seeks an IT Service Desk Manager to lead the global IT support function. You will establish service desk processes, coach staff, and ensure timely, high-quality IT support for employees and contractors across the organization.
You will design workflows, monitor metrics, and collaborate with IT and Security leadership to align IT support with strategic goals. Remote, distributed teamwork and rigorous service standards define this role.
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