Global IT Service Delivery Director

Starr; New York (NY); Sur place; USD 150 000 - 200 000; Plein temps

Avantages offerts par ce poste

First class training and development opportunities

Inclusive work environment

Résumé du poste

A global insurance and investment organization is seeking a Senior Director, Global Service Delivery to lead their enterprise-wide IT support and service management. Responsibilities include building global Help Desk operations, improving service quality, and ensuring compliance with industry standards. The role demands a strategic leader with over 12 years of experience in IT services, advanced ITIL certification, and expertise in platforms like ServiceNow and Freshworks. This is a pivotal position to drive transformation in a highly regulated environment.

Qualifications

• Minimum 12 years’ experience in IT service delivery or infrastructure operations.
• At least 5 years in a senior leadership role with global oversight.
• Advanced ITIL certification required.

Responsabilités

• Architect and lead enterprise-wide IT support and service management functions.
• Build and manage global Help Desk operations.
• Drive operational consistency and performance metrics.

Connaissances

IT service delivery or infrastructure operations

Stakeholder management

Leadership

Analytical skills

Vendor management

Communication skills

Formation

Bachelor's degree in Information Technology, Computer Science, Business

Master's/advanced degree

Outils

ServiceNow

Freshworks

AWS

Azure

Google Cloud

Description du poste

A global insurance and investment organization is seeking a Senior Director, Global Service Delivery to lead their enterprise-wide IT support and service management. Responsibilities include building global Help Desk operations, improving service quality, and ensuring compliance with industry standards. The role demands a strategic leader with over 12 years of experience in IT services, advanced ITIL certification, and expertise in platforms like ServiceNow and Freshworks. This is a pivotal position to drive transformation in a highly regulated environment.