Global IT Service Delivery Director

Starr; New York (NY); On-site; USD 150,000 - 200,000; Full time

Benefits offered by this job

First class training and development opportunities

Inclusive work environment

Job summary

A global insurance and investment organization is seeking a Senior Director, Global Service Delivery to lead their enterprise-wide IT support and service management. Responsibilities include building global Help Desk operations, improving service quality, and ensuring compliance with industry standards. The role demands a strategic leader with over 12 years of experience in IT services, advanced ITIL certification, and expertise in platforms like ServiceNow and Freshworks. This is a pivotal position to drive transformation in a highly regulated environment.

Qualifications

• Minimum 12 years’ experience in IT service delivery or infrastructure operations.
• At least 5 years in a senior leadership role with global oversight.
• Advanced ITIL certification required.

Responsibilities

• Architect and lead enterprise-wide IT support and service management functions.
• Build and manage global Help Desk operations.
• Drive operational consistency and performance metrics.

Skills

IT service delivery or infrastructure operations

Stakeholder management

Leadership

Analytical skills

Vendor management

Communication skills

Education

Bachelor's degree in Information Technology, Computer Science, Business

Master's/advanced degree

Tools

ServiceNow

Freshworks

AWS

Azure

Google Cloud

Job description

A global insurance and investment organization is seeking a Senior Director, Global Service Delivery to lead their enterprise-wide IT support and service management. Responsibilities include building global Help Desk operations, improving service quality, and ensuring compliance with industry standards. The role demands a strategic leader with over 12 years of experience in IT services, advanced ITIL certification, and expertise in platforms like ServiceNow and Freshworks. This is a pivotal position to drive transformation in a highly regulated environment.