ITSM & CMDB Analyst — ServiceNow & Automation

Northwestern Memorial Healthcare; Illinois; Sur place; USD 80 000 - 100 000; Plein temps

Résumé du poste

Northwestern Medicine is seeking a Technical Analyst to support end-to-end ITSM processes across the service lifecycle, ensuring governance and reliable service delivery within the Information Services team.

The role emphasizes operational stability, data-driven insights, and opportunities for automation using ServiceNow; collaboration with clinical and administrative teams is encouraged.

Qualifications

• 3+ years technical experience.
• Excellent verbal and written communications skills.
• Bachelor's degree in a related field.

Responsabilités

• Supports end-to-end ITSM processes and standards across the service lifecycle.
• Operates in primary and backup capacities to maintain ITSM service continuity.
• Drives ITSM governance and execution through data maintenance and lifecycle support.

Connaissances

ITSM

ServiceNow

Data analysis

Automation opportunities

Vendor coordination

Formation

Bachelor's degree in related field

Outils

ServiceNow

Description du poste

Northwestern Medicine is seeking a Technical Analyst to support end-to-end ITSM processes across the service lifecycle, ensuring governance and reliable service delivery within the Information Services team.

The role emphasizes operational stability, data-driven insights, and opportunities for automation using ServiceNow; collaboration with clinical and administrative teams is encouraged.