IT Business Process Analyst

MBL Technologies, Inc.; Washington (District of Columbia); On-site; USD 95,000 - 125,000; Full time

Benefits offered by this job

Remote work

401K

PTO

Learning and development reimbursement

Health and wellness programs

Employee discounts

Job summary

MBL Technologies, Inc. is seeking an IT Business Process Analyst to support a federal client’s program support, business-process analysis, automation, and process-optimization activities.

You will lead analysis, design, and optimization of IT-supported business processes using automation tools at the section or divisional level, aiming to improve efficiency, effectiveness, timeliness, and compliance. You will collaborate with business owners, technical teams, and program leadership to drive

Qualifications

• Bachelor’s degree required.
• 5+ years IT business-process analysis, process improvement, automation experience.
• Proven leadership of cross-functional initiatives.
• Proficiency with ServiceNow.
• Proficiency with MS Power Platform or comparable tools.
• Proficiency with MS Office Suite and SharePoint.
• Strong ability to analyze and document processes and translate requirements.
• Strong analytical, facilitation, technical-writing, and stakeholder-management skills.
• Ability to operate independently in a federal/regulatory environment.
• Ability to obtain a Public Trust Security clearance.

Responsibilities

• Lead analysis, design, and optimization of IT-supported business processes at divisional level.
• Identify process inefficiencies and opportunities for automation.
• Align tech solutions with strategic goals.
• Gather requirements across stakeholders and programs.
• Document current/future-state workflows and requirements.
• Facilitate interviews, workshops, and requirements sessions.
• Design and implement automation using ServiceNow and Power Platform.
• Support SharePoint solutions and automation tools.
• Develop reports, status updates, and process documentation.
• Prepare weekly status reports with progress, risks, and impediments.
• Record meeting minutes and maintain documentation.
• Develop dashboards and data-analysis products for visibility.
• Pursue continuous process improvement and measure outcomes.
• Work with owners and teams to drive initiatives to completion.

Skills

IT business-process analysis

Cross-functional leadership

ServiceNow

Microsoft Power Platform

SharePoint

Data analytics

Office & SharePoint

Requirements documentation

Stakeholder management

Independent work in regulated env

Public Trust clearance

Education

Bachelor’s degree in Information Technology/Business Administration or related field

Tools

ServiceNow

Microsoft Power Platform

SharePoint

Power BI/Power Automate/Power Apps

Job description

Description

MBL Technologies, Inc. offers a diverse set of management and technology consulting services to Federal government and commercial markets. Our solutions are tailored to support each client’s mission, accounting for their unique needs and operating environments to ensure success. We bring the right people, capabilities, and expertise together to assist our clients with enabling their mission. Together our individual differences drive successful business results.

If you are transitioning from military to civilian life, have prior service, are a retired veteran, or a member of the National Guard or Reserves, or spouse of an active military service member, we encourage you to apply. Please visit our webpage for information on our policies and benefits for the military and veteran community.

Why Work with Us?

• Make an Impact: Work on meaningful projects that support critical missions and drive innovation.
• Invest in Your Future: Competitive benefits, 401(k) match, and professional development opportunities.
• Be Part of Something Bigger: Join a collaborative team that values community engagement, volunteerism, and employee connection.

MBL Technologies is seeking an IT Business Process Analyst to support a federal client’s program support, business-process analysis, automation, and process-optimization activities. The successful candidate will lead the analysis, design, and optimization of IT-supported business processes through automation tools at the section or divisional level, with a focus on improving efficiency, effectiveness, timeliness, and compliance.

Key Responsibilities:

• Lead analysis, design, and optimization of IT-supported business processes at the section or divisional level.
• Identify process inefficiencies, bottlenecks, gaps, redundancies, and opportunities for automation.
• Align technology solutions with strategic and operational goals.
• Integrate cross-functional business and technical requirements across multiple stakeholders and program areas.
• Develop and document current-state and future-state workflows, process maps, business requirements, and supporting documentation.
• Facilitate stakeholder interviews, workshops, and requirements-gathering sessions.
• Design and implement business-process automation solutions using ServiceNow, Microsoft Power Platform, SharePoint, or related tools.
• Support delivery and maintenance of SharePoint solutions and automation tools.
• Develop written products, including reports, status updates, emails, process documentation, and management briefings.
• Prepare weekly status reports identifying work completed, work in progress, planned activities, risks, and impediments.
• Record and maintain meeting minutes in document repositories.
• Develop dashboards, metrics, and data-analysis products to support management visibility and decision-making.
• Support continuous process improvement and evaluate whether implemented solutions achieve intended efficiency, effectiveness, and compliance outcomes.
• Work independently with business owners, technical teams, program leadership, and cross-functional stakeholders to drive complex initiatives to completion.

Required Experience Skills & Qualifications:

• Bachelor’s degree in Information Technology, Business Administration, or a related field.
• 5+ years of experience in IT business-process analysis, process improvement, automation, or related disciplines.
• Demonstrated leadership of complex, cross-departmental or cross-functional initiatives.
• Proficiency with ServiceNow.
• Proficiency with data analytics and automation tools, including Microsoft Power Platform or comparable tools.
• Proficiency with Microsoft Office Suite and SharePoint.
• Strong experience analyzing and documenting business processes and translating requirements into practical solutions.
• Strong analytical, facilitation, technical-writing, and stakeholder-management skills.
• Ability to operate independently in a complex federal or regulated environment.
• Ability to obtain a Public Trust Security clearance.

Preferred Requirements:

• Federal government experience.
• Experience with Power BI, Power Automate, Power Apps, Smartsheet, or comparable workflow and reporting tools.

MILITARY OCCUPATIONAL SPECIALTY CODES (MOS codes):

170A, 170D, 17A, 17B, 17C, 17D, 24B, 25B, 47D, 94F, IT, 17 5309, 6203, 9735, 9740, 9890, 9891

CORPORATE CITIZEN:

MBL Technologies’ vision is to make a positive difference – for our people, our customers, and our communities. As such, a commitment to service and excellence has been woven into the very fabric of our culture. MBL employees demonstrate a willingness to consistently go above and beyond and strive for excellence in all we do – championing, protecting, and celebrating the core business through the mission, vision, and values. All are expected to be good corporate citizens, supporting one another and internal corporate initiatives to build a stable business platform and ensure lasting company success.

Benefits:

MBL Technologies offers a competitive salary adjusted for candidate qualifications partnered with an industry-leading benefits package.

• incentive plans with corporate and individual-based performance bonuses
• 401K
• PTO
• remote work
• health and wellness programs
• employee discounts
• learning and development reimbursement

EEO STATEMENT:

MBL Technologies is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, or protected veteran status.