Remote IT Ops Specialist — AI Automation, Stock Options

Bazeta; Northern (KY); Hybrid; USD 100,000 - 115,000; Full time

Job summary

abridge is seeking an IT Operations Specialist to support our San Francisco office and a rapidly expanding workforce. The role provides onsite and remote support for hardware, software, access, collaboration tools, and conference room technology.

You will build scalable IT workflows and automation to improve response times and employee experience. You will work with PeopleOps, Security, Engineering, and business teams to implement agentic IT solutions, ensuring secure access and streamlined

Qualifications

• 3 to 5 years of experience in IT operations, service desk, or enterprise end-user support.
• Experience managing tickets, incidents, access requests, and escalations in a fast-paced environment.
• Strong technical troubleshooting skills across SaaS applications, hardware, operating systems, and workplace technology.
• Experience building or managing IT workflows, integrations, and automations.

Responsibilities

• Own daily IT support operations and serve as the primary escalation point for complex employee issues.
• Manage support requests through Serval, including triage, resolution, escalation, documentation, and follow-up.
• Build agentic support workflows that improve response times, resolution quality, and the employee experience.
• Design and maintain automations for onboarding, offboarding, access requests, birthright access, and other employee lifecycle events.
• Manage account access across SaaS applications using secure, scalable, and policy-based processes.
• Provide expert support for workplace hardware, desktop software, collaboration tools, and conference room technology.
• Identify recurring issues and replace manual work with reliable, well-documented automation.
• Maintain clear operating procedures, support documentation, and service performance data.
• Partner with PeopleOps, Security, Engineering, and business teams to build effective technical solutions.
• Help define the standards, systems, and automation that will shape the future of IT Operations at Abridge.

Skills

IT operations

Service desk

End-user support

Automation

SaaS applications

Effective communication

Tools

Serval

Google Workspace

Slack

Zoom

Zoom Rooms

APIs / scripts

Job description

abridge is seeking an IT Operations Specialist to support our San Francisco office and a rapidly expanding workforce. The role provides onsite and remote support for hardware, software, access, collaboration tools, and conference room technology.

You will build scalable IT workflows and automation to improve response times and employee experience. You will work with PeopleOps, Security, Engineering, and business teams to implement agentic IT solutions, ensuring secure access and streamlined