Onsite IT Operations Specialist for AI Robotics HQ

Figure

San Jose (CA)

On-site

USD 60,000 - 90,000

Full time

31 hours ago

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Job summary

Figure in San Jose, CA, is seeking an IT Operations Specialist to join our in-house IT team. This role focuses on on-site IT support across HQ buildings with occasional remote tools, ensuring reliable service for employees.

The ideal candidate has 1+ year of corporate IT support experience, comfortable with Linux, Windows, and Mac troubleshooting, and supportive in-office collaboration five days a week. Strong customer service and problem-solving skills are expected.

Qualifications

1+ years of IT support experience in a corporate environment.
Proficiency with Linux, Windows, and Mac troubleshooting.
Knowledge of Windows 10/11 PC hardware and Linux software troubleshooting.
Basic network knowledge including VPN provisioning and troubleshooting.
Experience with video conferencing tools (Google Meet/Zoom).

Responsibilities

Document, track, and monitor customer problems to ensure resolution via ticketing systems, chat, and email.
Support onboarding/offboarding of Figure employees.
Maintain IT assets inventory and ensure compliance standards.
Support common IT services: Okta, Google Workspace, Slack, Zoom, security hardware.
Maintain relationships with vendors and cross-functional teams.
Promote knowledge sharing across IT and the company.
Provide AV operational support in conference rooms and phone booths.
Provide event support in large meeting spaces and conference rooms.
Handle printer-related requests.