On-Site IT Operations Specialist for AI Robotics

Figureai

San Jose (CA)

On-site

USD 70,000 - 95,000

Full time

2 days ago

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Job summary

Figure in San Jose is seeking an IT Operations Specialist to join the Information Technology team. You’ll provide on-site IT support across HQ, with some remote tools, ensuring smooth end-user experiences and prompt problem resolution.

The ideal candidate has 1+ years of corporate IT support experience on Linux, Windows, and Mac, with strong customer service and professional stakeholder management. Familiarity with Google Workspace, Slack, and Zoom is a plus.

Qualifications

1+ years of IT support experience in a corporate environment.
Proficiency in Linux, Windows, and Mac troubleshooting.
Experience with basic network configurations and VPN provisioning.
Strong customer service and stakeholder coordination skills.

Responsibilities

Document, track, and monitor customer problems to ensure timely resolution.
Support onboarding/offboarding of employees and maintain IT assets inventory.
Provide IT services across platforms (Google Workspace, Slack, Zoom) and AV support in conference rooms.
Loster relationship with vendors and cross-functional teams and promote knowledge sharing.