Remote IT Operations Lead — AI-Driven Platform & Security

Prowess Consulting; Iowa Center (IA); Remote; USD 90,000 - 160,000; Full time

Benefits offered by this job

Health insurance

Flexible spending account

Life and disability insurance

Paid time off

Retirement plan investing

Job summary

Prowess Consulting is seeking an IT Manager to lead internal technology operations for a distributed workforce. The role oversees help desk, security/compliance, and platform tooling, with a focus on cloud-first strategies and AI-enabled workflows.

Remote-friendly role with collaboration across the Pacific time zone; you will manage vendors, implement governance controls, and drive platform initiatives while ensuring HIPAA/GDPR compliance and ISO/SOC2 standards.

Qualifications

• Experience leading technology operations in a regulated, globally distributed environment.
• Strong governance, security, and compliance acumen with ISO27001 and SOC 2 awareness.
• Proven ability to manage vendors, budgets, and cross-functional teams.

Responsibilities

• Lead internal IT operations and help desk for a distributed workforce.
• Oversee cloud platforms, identity, security, backups, and business continuity.
• Drive AI/tooling initiatives and platform development with DevOps mindset.

Skills

IT management

Security compliance

Cloud platforms

AI tooling

Vendors management

Team leadership

Governance

Education

Bachelor's degree in information technology, Computer Science, Information Systems, Cybersecurity, or related field

Tools

Microsoft 365

Entra ID

Exchange Online

SharePoint Online

Teams

Intune

Purview

Defender

Job description

Prowess Consulting is seeking an IT Manager to lead internal technology operations for a distributed workforce. The role oversees help desk, security/compliance, and platform tooling, with a focus on cloud-first strategies and AI-enabled workflows.

Remote-friendly role with collaboration across the Pacific time zone; you will manage vendors, implement governance controls, and drive platform initiatives while ensuring HIPAA/GDPR compliance and ISO/SOC2 standards.