Remote IT Operations Engineer — Apple/Windows Fleet

Digital.ai; United States; Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Flexible working hours

PTO and holidays

Continuous learning and development

Mentorship and learning time

Team building events

Global team collaboration

Job summary

Digital.ai is seeking an IT Operations Engineer to manage the Apple and Windows fleet for a global workforce. You will run Microsoft 365, endpoint management, and device provisioning across regions while supporting colleagues in multiple time zones.

The role includes procurement, policy deployment in Intune, and ensuring SLAs are met. Ideal candidates have about three years of hands-on IT operations experience, strong scripting basics, and experience supporting a distributed workforce in a

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
• Experience with managing Microsoft 365, Azure, Intune, and device provisioning in a global/ multi-region setup.
• Strong scripting basics (PowerShell or shell) and ability to support distributed teams.
• Familiarity with IT procurement, licensing, and endpoint management across regions.

Responsibilities

• Monitor and maintain health, performance, and availability of production systems and services.
• Troubleshoot infrastructure, network, and application issues; support IT operations for a global workforce.
• Administer Office 365, Azure, Exchange Online, Teams, OneDrive, SharePoint, and Entra ID.
• Build, deploy, and maintain device policies and apps in Microsoft Intune.
• Manage Apple devices and Windows/Linux endpoints across regions; handle procurement and asset tracking.
• Provide cross-region support, document procedures, and improve onboarding/offboarding processes.

Skills

Microsoft 365

Office 365

Azure

Intune

Iru

macOS

Windows

Linux

Windows Server

Networking

Global procurement

Asset management

Scripting (PowerShell)

Automation basics

Education

Bachelor's degree in Computer Science/IT or related field

Tools

ITIL Foundations (preferred)

CCNA/AWS/MCSE (preferred)

Job description

Digital.ai is seeking an IT Operations Engineer to manage the Apple and Windows fleet for a global workforce. You will run Microsoft 365, endpoint management, and device provisioning across regions while supporting colleagues in multiple time zones.

The role includes procurement, policy deployment in Intune, and ensuring SLAs are met. Ideal candidates have about three years of hands-on IT operations experience, strong scripting basics, and experience supporting a distributed workforce in a