Senior IT Operations Engineer

Digital.ai; United States; Hybrid; USD 75,000 - 110,000; Full time

Benefits offered by this job

Flexible working hours

PTO and holidays

Continuous learning and development

Mentorship and learning time

Team building events

Global team collaboration

Job summary

Digital.ai is seeking an IT Operations Engineer to manage the Apple and Windows fleet for a global workforce. You will run Microsoft 365, endpoint management, and device provisioning across regions while supporting colleagues in multiple time zones.

The role includes procurement, policy deployment in Intune, and ensuring SLAs are met. Ideal candidates have about three years of hands-on IT operations experience, strong scripting basics, and experience supporting a distributed workforce in a

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or related field, or equivalent experience.
• Experience with managing Microsoft 365, Azure, Intune, and device provisioning in a global/ multi-region setup.
• Strong scripting basics (PowerShell or shell) and ability to support distributed teams.
• Familiarity with IT procurement, licensing, and endpoint management across regions.

Responsibilities

• Monitor and maintain health, performance, and availability of production systems and services.
• Troubleshoot infrastructure, network, and application issues; support IT operations for a global workforce.
• Administer Office 365, Azure, Exchange Online, Teams, OneDrive, SharePoint, and Entra ID.
• Build, deploy, and maintain device policies and apps in Microsoft Intune.
• Manage Apple devices and Windows/Linux endpoints across regions; handle procurement and asset tracking.
• Provide cross-region support, document procedures, and improve onboarding/offboarding processes.

Skills

Microsoft 365

Office 365

Azure

Intune

Iru

macOS

Windows

Linux

Windows Server

Networking

Global procurement

Asset management

Scripting (PowerShell)

Automation basics

Education

Bachelor's degree in Computer Science/IT or related field

Tools

ITIL Foundations (preferred)

CCNA/AWS/MCSE (preferred)

Job description

ABOUT DIGITAL.AI

Digital.ai is the only AI-powered software delivery platform purpose-built for the enterprise, enabling the world's largest organizations to build, test, secure, and deliver high-quality software. By unifying

AI-driven insights, automation, and security across the software development lifecycle, Digital.ai empowers enterprises to deliver innovation with confidence. Trusted by 5,000 global enterprises, Digital.ai is redefining how enterprises build better software in an AI-driven world. Additional information about Digital.ai can be found at digital.ai and on Twitter, LinkedIn, and YouTube.

Our space and our audience:

We help our customers innovate and transition to cloud and modern architectures, deliver strong developer experience while maintaining security and control with platform engineering capabilities, develop quality and secure mobile apps, and leverage and manage AI in the SDLC. Our global clients lead their industries as innovators in digitization across financial services, retail, telco, public services, technology, manufacturing, transportation, and energy with our AI-powered DevSecOps platform. We currently serve:

• Over 50% of Fortune 100 companies
• 8 of 10 top banks
• 5 of 10 largest gaming companies
• 5 of 10 global airlines
• Over 50 worldwide government entities

POSITION OVERVIEW

We are looking for an IT Operations Engineer with about three years of hands-on experience to manage the Apple and Windows fleet that our global workforce depends on. You will run Microsoft 365 and endpoint management day to day, handle device purchasing across regions, and support colleagues in many time zones.

RESPONSIBILITIES

• Monitor and maintain the health, performance, and availability of production systems and services
• Troubleshoot and help resolve technical issues related to infrastructure, networks, and applications
• Support office/IT equipment management, including purchasing, installations, and software updates
• Assist in maintaining performance standards (SLAs) and metrics reporting to support data-driven decisions
• Own day-to-day support for macOS, Windows, and mobile endpoints, from triage through resolution
• Administer Office 365 and Azure, including Exchange Online, Teams, OneDrive, SharePoint, Entra ID (Azure AD) identities, licensing, and account lifecycle
• Build, deploy, and maintain device policies and app packages in Microsoft Intune
• Manage Apple devices through Iru, covering enrollment, configuration profiles, patching, and compliance
• Run device procurement for both global and local purchases, including vendor coordination, specifications, staging, and asset tracking
• Provide support to colleagues across regions and time zones, with clear communication and follow-through
• Work in night shift coverage for global support, independently resolving issues that arise from U.S. based employees during their standard working hours
• Troubleshoot basic networking issues such as DNS, DHCP, VPN, Wi-Fi, and Firewall
• Support Linux systems, Windows systems and Windows Server components at a basic level, including user, group, and service administration
• Document procedures, keep the knowledge base current, and help improve the onboarding and offboarding process

REQUIRED QUALIFICATIONS

Bachelor's degree in Computer Science , Information Technology, or a related field, or equivalent experience

PREFERRED QUALIFICATIONS

• Relevant certifications such as ITIL Foundation, CCNA, AWS, or MCSE
• Basic Linux administration skills
• Experience with global or multi-region device procurement
• Experience supporting a distributed workforce across several countries
• Scripting for automation, such as PowerShell or shellExperience in a remote IT environment and supporting distributed team members in the U.S.

SKILLS AT A GLANCE

Microsoft 365, Office 365, Azure, Intune, Iru , macOS, Windows, Linux, Windows Server, Networking, Global procurement, Asset management

WHAT WE OFFER

• Flexible working hours and an informal work environment, on-site or remote
• Paid Time Off (PTO) program plus recognized holidays
• Unlimited access to continuous learning and professional development with TalentLMS
• Mentorship and dedicated learning time
• Team building and other unifying events
• Opportunity to work with a diverse, globally distributed team

Why Digital.ai?

At Digital.ai, we're more than just a software company - we're a team of innovators, thinkers, and problem-solvers. By joining our sales organization, you'll be part of a dynamic, collaborative environment that encourages professional growth and values diverse perspectives. You'll work with some of the brightest minds in the industry, all while having the opportunity to shape the future of AI-enabled enterprise software development.

EQUAL EMPLOYMENT OPPORTUNITY

Digital.ai is firmly committed to Equal Employment Opportunity (EEO). We maintain compliance with federal, state, and local laws that prohibit employment discrimination on the basis of age, race, color, gender, identity, gender expression, sex, pregnancy, national origin, ancestry, religion, physical or mental ability, medical condition, sexual orientation, marital status, citizenship status, protected military or veteran status, and all other protected classifications. We welcome everyone and believe that diversity is the foundation of innovation. For individuals with disabilities who would like to request an accommodation, please advise us within your job application or cover letter.