Remote IT Operations & Business Systems Manager

PDK International; United States; Remote; USD 80,000 - 90,000; Full time

Job summary

Educators Rising is seeking a Manager of Business Systems and IT Operations to own the technology ecosystem, balancing strategic process engineering with hands‑on infrastructure management. You will audit and streamline AMS, CRM, CMS, LMS, and productivity tools to boost efficiency and improve experiences for staff and members.

A near‑term priority is pioneering AI‑driven deflection initiatives, modernizing IVR routing, and implementing automated email and voice responses to reduce inbound

Qualifications

• 4–6 years of progressive experience managing non-profit, membership, or educational IT stacks.
• Hands-on administrator experience with Microsoft 365 including SharePoint and Power Platform automation.
• Experience configuring AMS, CRM, and LMS platforms; familiarity with Impexium, HubSpot, and Slayte preferred.
• Strong data mapping, migrations, and data architecture.
• Ability to build financial models and evaluate Total Cost of Ownership; vendor contracts.
• Excellent cross-functional collaboration and training skills.

Responsibilities

• Audit and optimize AMS, CRM, and LMS, including data mapping and API integration.
• Lead platform transitions and data migrations with requirements gathering and testing.
• Manage Microsoft 365 or Google Workspace environments and AI automation initiatives.
• Develop SOPs and provide training to support software and AI adoption.
• Implement AI-driven self-service deflection and improve support efficiency.

Skills

Non-profit IT management

Microsoft 365 administration

Data architecture

AI-driven support deflection

Vendor management

Financial modeling

Training and coaching

Education

Info systems degree

Tools

Impexium AMS

HubSpot CRM

Slayte

Microsoft 365

SharePoint

Power Platform

Google Workspace

Job description

Educators Rising is seeking a Manager of Business Systems and IT Operations to own the technology ecosystem, balancing strategic process engineering with hands‑on infrastructure management. You will audit and streamline AMS, CRM, CMS, LMS, and productivity tools to boost efficiency and improve experiences for staff and members.

A near‑term priority is pioneering AI‑driven deflection initiatives, modernizing IVR routing, and implementing automated email and voice responses to reduce inbound