Remote IT Operations BRM Lead: Strategic Partner

Smurfit Westrock; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Smurfit Westrock is seeking a Lead IT Operations BRM to align IT services with Mill Ops leadership, driving IT-enabled business outcomes and a culture of collaboration across IT and operations.

The role requires strong stakeholder engagement, project management, and communication skills, with a background in manufacturing IT and the ability to manage multiple initiatives under tight timelines.

Qualifications

• Bachelor’s degree in a related field such as IT, Business, Technology or Manufacturing.
• 5+ years of experience in manufacturing environment supporting IT and Business needs.
• Experience working in technology organizations.
• Exceptional interpersonal communication and presentation skills.
• Ability to manage multiple projects with aggressive timelines.

Responsibilities

• Build relationships with key stakeholders in business and IT teams to drive key outcomes and ensure timely project completion.
• Partner with the business to gain insight into strategy and ensure IT capabilities are aligned for planning and delivery.
• Develop and maintain IT roadmaps to support approved business-sponsored projects.
• Identify opportunities for technology enablement to improve and grow operations.
• Conduct monthly/quarterly service level delivery reviews with stakeholders.
• Be the liaison between IT and Business Units to improve the relationship.
• Function as primary POC for IT services escalations.

Skills

Stakeholder communication

Project management

Collaboration

Change management

Interpersonal communication

Education

Bachelor’s degree in IT/Business/Technology/Manufacturing

BRM certification or Six Sigma Black Belt (plus)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Smurfit Westrock is seeking a Lead IT Operations BRM to align IT services with Mill Ops leadership, driving IT-enabled business outcomes and a culture of collaboration across IT and operations.

The role requires strong stakeholder engagement, project management, and communication skills, with a background in manufacturing IT and the ability to manage multiple initiatives under tight timelines.