Lead IT Operations Business Relationship Manager

Smurfit Westrock; United States; On-site; USD 110,000 - 170,000; Full time

Job summary

Smurfit Westrock is seeking a Lead IT Operations BRM to align IT services with Mill Ops leadership, driving IT-enabled business outcomes and a culture of collaboration across IT and operations.

The role requires strong stakeholder engagement, project management, and communication skills, with a background in manufacturing IT and the ability to manage multiple initiatives under tight timelines.

Qualifications

• Bachelor’s degree in a related field such as IT, Business, Technology or Manufacturing.
• 5+ years of experience in manufacturing environment supporting IT and Business needs.
• Experience working in technology organizations.
• Exceptional interpersonal communication and presentation skills.
• Ability to manage multiple projects with aggressive timelines.

Responsibilities

• Build relationships with key stakeholders in business and IT teams to drive key outcomes and ensure timely project completion.
• Partner with the business to gain insight into strategy and ensure IT capabilities are aligned for planning and delivery.
• Develop and maintain IT roadmaps to support approved business-sponsored projects.
• Identify opportunities for technology enablement to improve and grow operations.
• Conduct monthly/quarterly service level delivery reviews with stakeholders.
• Be the liaison between IT and Business Units to improve the relationship.
• Function as primary POC for IT services escalations.

Skills

Stakeholder communication

Project management

Collaboration

Change management

Interpersonal communication

Education

Bachelor’s degree in IT/Business/Technology/Manufacturing

BRM certification or Six Sigma Black Belt (plus)

Tools

Microsoft Word

Microsoft Excel

Microsoft PowerPoint

Job description

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Description & Requirements

Smurfit Westrock (NYSE:SW) is the go-to leader and partner of choice in sustainable packaging. We are dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. Guided by our values of safety, loyalty, integrity and respect, we are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate.

Smurfit Westrock, a global leader in sustainable paper and packaging, operates in 40 countries with over 500 packaging converting operations and 63 paper mills. We offer an unparalleled portfolio of innovative packaging solutions ranging from corrugated and consumer packaging to Bag-in-Box® packaging and point-of-sale displays. With the circular economy at the core of our business, we use renewable, recyclable and recycled materials to create sustainable packaging solutions. As a trusted partner to companies across the world, Smurfit Westrock is dedicated to creating efficient and scalable paper and packaging solutions to help solve complex packaging challenges. We are committed to delivering meaningful value for shareholders, customers, employees and the communities where we operate. Our global headquarters is in Dublin, Ireland, and we have a primary listing on the New York Stock Exchange (NYSE) and secondary listing on the London Stock Exchange (LSE).

Our Technology Organization Is Transforming How We Work At Smurfit Westrock. We Align With Our Businesses To Deliver Innovative Solutions That

• Address specific business challenges, integrate processes, and create great experiences
• Connect our work to shared goals that propel Smurfit Westrock forward in the Digital Age
• Imagine how technology can advance the way we work by using disruptive technology

We are pursuing forward thinking technologists that can accelerate our focus areas such as building stronger foundational technology capabilities, reducing complexity, employing digital transformation concepts, and leveraging disruptive technology.

Location and/or Business/Division Details (if applicable)

Title: Lead IT Operations Business Relationship Manager (BRM) – Location: Remote or consideration for candidate currently located at or near a Smurfit Westrock facility.

The Opportunity

This position will be part of the IT Mill Ops BRM team. The candidate is responsible for leading, supporting and developing the relationship between the ITD solutions & services team(s) and Mill leadership (aka Operations Leadership) to help drive & align ITD services to the business strategy. The right candidate will effectively communicate with multiple business stakeholders and understand their technology needs to better build a more effective digital culture. Collaboration across multiple functional areas will be an integral part of the position to drive a culture of creativity, innovation and values that reflects the business strategy. The candidate must be comfortable managing multiple concurrent tracks of work and have excellent communication and organizational skills. In this role the Lead IT BRM will champion multiple initiatives across the larger IT organization to support Smurfit Westrock goals.

How You Will Impact Smurfit Westrock

• Build relationships with key stakeholders in business and IT teams to drive key outcomes, decisions and ensure timely project completion.
• Partner with the business to gain insight into business strategy, annual operating plan, supporting planned business initiatives ensuring enabling IT capabilities are aligned for planning and delivery.
• Develop and maintain IT driven roadmaps for enabling technology capabilities to support approved business-sponsored projects ensuring alignment to IT capacity and strategy.
• Identify opportunities and gaps for technology enablement to improve and grow business operations.
• Conduct monthly/quarterly service level delivery reviews with business stakeholders and identify areas of improvement and mutual support.
• Be the Business Units' liaison to IT and IT's voice to the Business Unit to continuously improve and grow the relationship between Business units and IT.
• Function as primary POC for IT services escalations

What You Need To Succeed

• Bachelor’s degree in a related field such as IT, Business, Technology or Manufacturing etc.
• Certification in BRM and/or Six Sigma Black Belt is a plus.
• 5+ years of experience in manufacturing environment supporting IT and Business needs (Pulp/Paper Industry experience a plus)
• Experience working in technology organizations.
• Strong working knowledge of Microsoft Word, Excel, and PowerPoint are a must.
• Driving execution & task management skills to manage the work through respective ITD functions.
• Thorough understanding of project management techniques and methods.
• Experience building relationships and communicating with key stakeholders.
• Positive attitude and able to drive to success as an agent of change.
• Exceptional interpersonal communication and presentation skills to work effectively with all levels of management throughout the organization.
• Ability to collaborate and encourage collaboration.
• Ability to positively influence others without direct authority in efforts to move projects forward.
• Ability to adapt to shifting priorities, demands and timelines. Ability to effectively coordinate multiple projects with interrelated teams and technology issues simultaneously with aggressive timelines.

Travel

Some travel will be required – less than 50% anticipated.

What We Offer

• Corporate culture based on integrity, respect, accountability, and excellence.
• Comprehensive training with numerous learning and development opportunities
• An attractive salary reflecting skills, competencies, and potential.
• A career with a global packaging company where Sustainability, Safety and Inclusion are business drivers and foundational elements of the daily work.

Candidates are required to undergo a drug screening after receiving a conditional job offer, but before starting employment.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by state or federal law.