Remote IT & Mac Systems Specialist — Apple & SaaS Expert

Transmit Security; United States; Remote; USD 85,000 - 110,000; Full time

Benefits offered by this job

Equity (potential)

Unlimited PTO

Paid sick leave

Parental leave

Health, dental, vision plans

Job summary

Transmit Security is seeking an IT Support & Systems Specialist to own end-to-end IT support for US-based and global employees in a Mac-first, cloud-based environment. You will manage onboarding, offboarding, device provisioning, troubleshooting, and the systems under your responsibility, collaborating with the global IT team to improve the employee experience.

This role requires 3+ years in IT support, ACSP or equivalent macOS expertise, and hands-on experience with Apple MDM, ABM, Google

Qualifications

• 3+ years in IT support/help desk
• ACSP certification or strong macOS hands-on experience
• Hands-on Apple MDM and Apple Business Manager experience
• Experience administering SaaS like Google Workspace, Zoom, Slack
• Experience with ITSM/ticketing systems
• Proven remote support for distributed employees
• Strong IT asset management skills
• Customer service oriented with excellent communication
• Experience in fast-paced team environments

Responsibilities

• Provide day-to-day remote IT support for US-based and global employees
• Oversee onboarding and offboarding from IT perspective
• Manage tickets via ITSM system and meet SLAs
• Setup and support end-user devices (Mac, iPhone, iPad, peripherals)
• Manage Apple devices via MDM and ABM
• Coordinate with AppleCare/Apple teams on purchases/warranties
• Administer Google Workspace and Zoom
• Maintain IT asset inventory and document knowledge base
• Contribute to IT initiatives and process improvements
• Align working hours with US Eastern Time zone

Skills

IT support

ACSP

macOS

MDM

Google Workspace

Zoom

Slack

ITSM

Remote support

IT asset mgmt

Customer service

multitasking

Tools

Apple MDM (Iru/Kandji)

Apple Business Manager

Google Workspace

Zoom

Slack

Job description

Transmit Security is seeking an IT Support & Systems Specialist to own end-to-end IT support for US-based and global employees in a Mac-first, cloud-based environment. You will manage onboarding, offboarding, device provisioning, troubleshooting, and the systems under your responsibility, collaborating with the global IT team to improve the employee experience.

This role requires 3+ years in IT support, ACSP or equivalent macOS expertise, and hands-on experience with Apple MDM, ABM, Google