Remote IT Service Desk Technician I

DAS Health; United States; Remote; USD 42,000 - 54,000; Full time

Benefits offered by this job

Remote work

Health insurance

401(k) with company match

Life insurance

Disability insurance

Employee Assistance Program

Job summary

DAS Health, a leading healthcare IT and managed services provider, is seeking a Service Desk Technician I to join our MSP team remotely in the United States. You will deliver efficient frontline support, resolve common issues, document requests, and help ensure smooth day-to-day operations for our clients.

The role requires 1–3 years in IT support, solid networking basics, and strong communication. You’ll work nights or weekends as needed and collaborate with colleagues to deliver reliable,

Qualifications

• High school diploma or GED completed.
• 1–3 years in a Service Desk or IT support role.
• Fundamental networking knowledge.
• Strong problem-solving and troubleshooting skills.
• Basic knowledge of Windows Server environments.
• Excellent verbal and written communication skills.
• Detail-oriented with strong documentation abilities.
• Ability to manage multiple priorities and time efficiently.
• Team-oriented and proactive learner.
• Willingness to work nights and weekends as needed.

Responsibilities

• Respond to incoming Service Desk calls and emails.
• Create service tickets and gather client information.
• Resolve basic account and access issues, including password resets and license changes.
• Troubleshoot OS, M365, network, drives, and printer issues.
• Install approved client-side software and configure email on mobile devices.
• Add, update, and maintain client service information in runbooks.
• Perform other duties as assigned.

Skills

Networking basics

Windows Server

Troubleshooting

Communication

Time management

Team player

Learning quickly

Documentation

IT support

Multi-tasking

Education

High school diploma or GED

Tools

Microsoft 365

Job description

DAS Health, a leading healthcare IT and managed services provider, is seeking a Service Desk Technician I to join our MSP team remotely in the United States. You will deliver efficient frontline support, resolve common issues, document requests, and help ensure smooth day-to-day operations for our clients.

The role requires 1–3 years in IT support, solid networking basics, and strong communication. You’ll work nights or weekends as needed and collaborate with colleagues to deliver reliable,