Senior Helpdesk Technician III Remote MSP Security

CyberSheath; United States; Remote; USD 85,000 - 100,000; Full time

Job summary

CyberSheath is seeking a Helpdesk Technician III to provide subject matter expertise in advanced hardware, software, and networking escalations. The role requires a strong background in IT systems, both on-premise and in the cloud. Responsibilities include exceptional customer support, troubleshooting client requests, and assisting with onboarding/offboarding clients. Candidates should have extensive experience in IT helpdesk support, with skills in customer service, problem-solving, and familiarity with various tools and operating systems. The position allows for remote work with a budgeted salary range of $85,000 - $100,000 USD.

Qualifications

• Minimum of 4+ years working at a Managed Service Provider (MSP).
• 7+ years' experience in an IT Helpdesk environment.
• Ability to provide exceptional customer service in all situations.

Responsibilities

• Provide exceptional customer support in a fast-paced remote Managed Services Practice.
• Troubleshoot client requests involving end-user hardware, software, and cloud services.
• Document all requests in the helpdesk ticketing system.

Skills

Exceptional customer service

Troubleshooting

Problem-solving

Verbal communication

Written communication

Remote desktop support tools

Education

Bachelor’s degree in Computer Science or related field

Minimum 4+ years at a Managed Service Provider

7+ years in IT Helpdesk

Tools

ConnectWise Manage

Remote Monitoring and Management tools

Microsoft Windows desktop and server OS

Microsoft Office 365 / Azure

Job description

CyberSheath is seeking a Helpdesk Technician III to provide subject matter expertise in advanced hardware, software, and networking escalations. The role requires a strong background in IT systems, both on-premise and in the cloud. Responsibilities include exceptional customer support, troubleshooting client requests, and assisting with onboarding/offboarding clients. Candidates should have extensive experience in IT helpdesk support, with skills in customer service, problem-solving, and familiarity with various tools and operating systems. The position allows for remote work with a budgeted salary range of $85,000 - $100,000 USD.