Helpdesk Technician I

Stefanini North America and APAC; Detroit (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

Stefanini North America and APAC is seeking a technically skilled end-user support specialist in Detroit to handle inquiries via phone, email, or chat. You will perform restoration or maintenance actions, resolve issues per standard procedures, and ensure accurate incident tracking in the system.

The role requires strong English communication and customer service strengths, with the ability to manage multiple calls daily and adapt to different shifts in a dynamic BPO environment.

Qualifications

• Bachelor’s degree or IT-related diploma is a plus.
• Minimum of two years in college or has finished a Diploma/Certificate.
• Excellent in oral and written English communication.
• Excellent customer service skills.
• Must consistently meet or exceed required performance criteria.
• Able and willing to take several calls a day when necessary.
• Familiarity and good working knowledge in PC hardware and software troubleshooting.
• Prior Software Application support (e.g. Outlook) experience is a plus.
• Prior BPO experience in Technical Support is a plus.
• Familiarity with ticketing system, a strong advantage.
• Must be willing to work in different shifts.
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide technical end-user support via telephone, email, or web chat.
• Provide restorative or maintenance actions to resolve end-user problems.
• Respond to end-user problems based on standard procedures.
• Must correctly track incidents and calls, including entering data into the database timely and accurately.

Skills

English communication

Customer service

Multitasking

Call handling

Time management

Education

Bachelor's degree or IT-related diploma

Tools

Ticketing system

Outlook

PC hardware troubleshooting

Job description

• Provide technical end-user support via telephone, email, or web chat.
• Provide restorative or maintenance actions to resolve end-user problems.
• Respond to end-user problems based on standard procedures.
• Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Details

Job Responsibilities

• Provide technical end-user support via telephone, email, or web chat.
• Provide restorative or maintenance actions to resolve end-user problems.
• Respond to end-user problems based on standard procedures.
• Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Job Requirements

• Bachelor"s degree or vocational in IT-related courses is a plus.
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
• Excellent in oral and written English communication.
• Excellent customer service skills.
• Must consistently meet or exceed required performance criteria.
• Able and willing to take several calls a day when necessary.
• Familiarity and good working knowledge in PC hardware and software troubleshooting.
• Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
• Prior BPO experience in Technical Support is a plus.
• Familiarity with ticketing system, a strong advantage.
• Must be willing to work in different shifts.
• Fresh graduates are encouraged to apply.