Helpdesk Technician I

Stefanini, Inc; Detroit (MI); On-site; USD 40,000 - 60,000; Full time

Job summary

Stefanini, Inc is looking for a Helpdesk Technician in Detroit, Michigan to provide technical support through various channels such as telephone and web chat. Candidates should have strong communication skills and experience in customer service.

The role requires familiarity with PC hardware/software troubleshooting, and candidates are encouraged to apply regardless of experience level. The position offers full-time employment with a flexible pay range based on experience.

Qualifications

• Bachelor’s degree or vocational in IT-related courses is a plus.
• Minimum of completed two years in college or Diploma/Certificate course.
• Familiarity with ticketing system is a strong advantage.

Responsibilities

• Provide technical end-user support via telephone, email, or web chat.
• Resolve end-user problems with restorative or maintenance actions.
• Track incidents and calls promptly and accurately.

Skills

Excellent English communication

Customer service skills

PC hardware troubleshooting

Software application support

Ticketing system familiarity

Education

Bachelor’s degree or vocational in IT-related courses

Minimum of two years in college

Job description

Join us to co-create solutions for a better future!

Job Details

Helpdesk Technician

Job ID#: 64176

Job Category: Helpdesk Technician

Position Type: Full Time

Remaining Positions: 1

Job Responsibilities:

• Provide technical end-user support via telephone, email, or web chat.
• Provide restorative or maintenance actions to resolve end-user problems.
• Respond to end-user problems based on standard procedures.
• Must correctly track incidents and calls, including but not limited to entering data into the database timely and accurately.

Job Requirements:

• Bachelor’s degree or vocational in IT-related courses is a plus.
• Minimum of completed two (2) years in college or has finished a Diploma/Certificate course.
• Excellent in oral and written English communication.
• Excellent customer service skills.
• Must consistently meet or exceed required performance criteria.
• Able and willing to take several calls a day when necessary.
• Familiarity and good working knowledge in PC hardware and software troubleshooting.
• Prior Software Application support (e.g. Outlook, etc.) experience is a plus.
• Prior BPO experience in Technical Support is a plus.
• Familiarity with ticketing system, a strong advantage.
• Must be willing to work in different shifts.
• Fresh graduates are encouraged to apply.

Pay Range: Based on Experience