Remote IT Helpdesk Technician - Fast, Customer-First Support

The Reynolds and Reynolds Company; Charlotte (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

Proton Dealership IT, an affiliate of Reynolds and Reynolds, seeks a customer-focused IT Helpdesk Support Technician to be the first line of contact for clients, guiding them through troubleshooting and rapid issue resolution over the phone.

You will document problems in Proton's ticketing system, troubleshoot hardware, and work with switches, routers, and firewalls. The role requires 2–3 years of helpdesk experience, IT certifications or technical education, and knowledge of Windows AD.

Qualifications

• 2–3 years in an IT Helpdesk/Desktop Support role required.
• IT certifications or technical education required.
• Knowledge of Windows Active Directory domains required.
• Experience with ticketing systems
• Printer troubleshooting (network and local) and scanner troubleshooting
• Familiarity with switches, routers and firewalls

Responsibilities

• Document problems, troubleshooting steps, and resolutions via Proton's ticketing system.
• Troubleshoot and replace failed computing hardware (desktops and laptops).
• Work with troubleshooting switches, routers, and firewalls while understanding their roles.

Skills

Ticketing systems

Active Directory

Hardware troubleshooting

Networking basics

Printer troubleshooting

Scanner troubleshooting

Router/Switch/Firewall

Customer support

Education

IT certifications or technical education

Tools

Ticketing system

Job description

Proton Dealership IT, an affiliate of Reynolds and Reynolds, seeks a customer-focused IT Helpdesk Support Technician to be the first line of contact for clients, guiding them through troubleshooting and rapid issue resolution over the phone.

You will document problems in Proton's ticketing system, troubleshoot hardware, and work with switches, routers, and firewalls. The role requires 2–3 years of helpdesk experience, IT certifications or technical education, and knowledge of Windows AD.