IT Helpdesk Support Technician: Fast, Client-Focused

The Reynolds and Reynolds Company; Raleigh (NC); On-site; USD 42,000 - 64,000; Full time

Job summary

The Reynolds and Reynolds Company-affiliate Proton Dealership IT is seeking a customer‑driven IT Helpdesk Support Technician. You will be the first contact for customers, guiding them through troubleshooting and rapid resolution.

Responsibilities include documenting problems in Proton's ticketing system, hardware replacement on desktop and laptop PCs, and coordinating with network gear such as switches, routers, and firewalls. Equal opportunity employer.

Qualifications

• 2–3 years in an IT Helpdesk/Desktop Support role required.
• Knowledge of Windows Active Directory domains required.
• Printer, scanner, and wireless troubleshooting experience.
• Familiarity with switches, routers and firewalls.
• Proficient with ticketing systems and documenting resolutions.
• Experience with Windows Server 2003/2008/2012 and Exchange 2007/2010/2013 is preferred.

Responsibilities

• Thoroughly documenting problems, troubleshooting steps, and resolution via Proton's ticketing system.
• Troubleshoot and replace failed computing hardware on desktops and laptops.
• Work with switches, routers, and firewalls while understanding their roles.

Skills

IT Helpdesk/Desktop Support

Windows Active Directory

Printer & Scanner troubleshooting

Networking basics (Switches, Routers,

Ticketing systems

Customer service focus

Education

IT certifications or technical education

Tools

Proton ticketing system

Windows server management tools

AD administration tools

Job description

The Reynolds and Reynolds Company-affiliate Proton Dealership IT is seeking a customer‑driven IT Helpdesk Support Technician. You will be the first contact for customers, guiding them through troubleshooting and rapid resolution.

Responsibilities include documenting problems in Proton's ticketing system, hardware replacement on desktop and laptop PCs, and coordinating with network gear such as switches, routers, and firewalls. Equal opportunity employer.