Remote IT Helpdesk Specialist (macOS & SaaS)

Eon; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Equity (RSUs)

401K match

Paid parental leave

Medical, dental, vision benefits

Office events & social activities

Home office setup for remote employees

Job summary

Eon is seeking an IT Helpdesk Support Specialist to be the first point of contact for employees and ensure they have the technology and access needed to excel. The role covers macOS troubleshooting, device management, and provisioning across Google Workspace, Entra ID, and Okta.

You’ll support onboarding/offboarding, asset management, and common SaaS apps, while collaborating with IT and Security to maintain a secure, scalable tech environment. Salary ranges from $80K to $110K.

Qualifications

• 1–3+ years of experience in IT helpdesk, desktop support, or similar.
• Strong hands-on experience supporting macOS environments.
• Experience administering Google Workspace and Microsoft 365 / Entra ID, including provisioning, groups, licenses, permissions, and MFA.
• Experience with Okta, including provisioning, MFA enrollment, and basic troubleshooting.
• Experience working with ticketing/helpdesk systems (Zendesk, Jira Service Management, Freshservice).
• Solid understanding of networking fundamentals (Wi-Fi, DNS, VPN, DHCP).
• Excellent written and verbal communication, customer‑oriented approach.
• Strong organizational skills and attention to detail in onboarding/offboarding workflows.

Responsibilities

• Triage, prioritize, and resolve IT support requests within SLA targets.
• Provide hands-on and remote troubleshooting for macOS devices and common issues.
• Manage user identities and access across Google Workspace, Entra ID, and Okta, including MFA.
• Own onboarding/offboarding tech aspects, including device setup and access provisioning.
• Manage IT assets and inventory (laptops, monitors, peripherals).
• Support SaaS apps like Slack, Zoom, Google Workspace, and VPN services.
• Troubleshoot basic network issues (Wi-Fi, VPN, DNS, DHCP).
• Escalate complex issues with documentation to IT/engineering or vendors.
• Maintain and improve IT documentation and self-service guides.
• Identify recurring issues and drive process improvements and automation.
• Collaborate with IT and Security to maintain a secure environment.

Skills

macOS support

IT helpdesk

Onboarding/offboarding

Customer communication

Identity management

Issue ownership

Tools

Google Workspace

Microsoft 365 / Entra ID

Okta

Zendesk

Jira Service Management

Freshservice

Job description

Eon is seeking an IT Helpdesk Support Specialist to be the first point of contact for employees and ensure they have the technology and access needed to excel. The role covers macOS troubleshooting, device management, and provisioning across Google Workspace, Entra ID, and Okta.

You’ll support onboarding/offboarding, asset management, and common SaaS apps, while collaborating with IT and Security to maintain a secure, scalable tech environment. Salary ranges from $80K to $110K.