Mac IT Helpdesk Specialist - Onboarding & Access

Eon.io; New York (NY); On-site; USD 80,000 - 110,000; Full time

Benefits offered by this job

Equity Participation (RSUs!)

401K match

Paid Parental Leave

Medical, dental, and vision options

Vibrant office with meals, happy hours

Job summary

Eon is hiring an IT Helpdesk Support Specialist in the US to be the first point of contact for employees. You will support a macOS environment, manage identities across Google Workspace, Entra ID, and Okta, and assist with onboarding/offboarding, device management, and IT operations.

The role emphasizes problem solving, ownership, and collaboration with IT and Security teams, in a fast-growing startup.

Qualifications

• 1–3+ years of experience in IT helpdesk, desktop support, or similar role.

Responsibilities

• Triage, prioritize, and resolve IT support requests through the ticketing system within SLA.

Skills

macOS support

Google Workspace

Microsoft 365 / Entra ID

Okta

Ticketing systems

Networking fundamentals

Communication

Organizational skills

Independent work

Startup environment

Tools

Zendesk

Jira Service Management

Freshservice

Google Workspace

Entra ID

Okta

Jamf

Kandji

Job description

Eon is hiring an IT Helpdesk Support Specialist in the US to be the first point of contact for employees. You will support a macOS environment, manage identities across Google Workspace, Entra ID, and Okta, and assist with onboarding/offboarding, device management, and IT operations.

The role emphasizes problem solving, ownership, and collaboration with IT and Security teams, in a fast-growing startup.