Remote IT Help Desk Technician – O365 & VPN

Amatriot Group, LLC; United States; Remote; USD 19,000 - 21,000; Full time

Job summary

Amatriot Group, LLC is seeking a Help Desk Technician I to support CDC staff with 24/7 IT assistance. This remote role focuses on enterprise IT operations and service desk collaboration.

You'll handle Windows 11 support, O365 applications, VPN issues, and weekend coverage, contributing to policy-driven IT support processes with a customer-centric approach. Qualifications include a high school diploma or GED and 2+ years of related experience.

Qualifications

• High school diploma or GED.
• 2+ years of related experience.
• Technical skills with O365 applications and VPN support.

Responsibilities

• Service Desk weekend team support.
• Collaborate with CDC Service Desk staff.
• Assist in providing 24/7 IT support to CDC staff.
• Drive key policies and procedures for IT support.

Skills

O365 applications

VPN support

Education

High school diploma or GED

Job description

Amatriot Group, LLC is seeking a Help Desk Technician I to support CDC staff with 24/7 IT assistance. This remote role focuses on enterprise IT operations and service desk collaboration.

You'll handle Windows 11 support, O365 applications, VPN issues, and weekend coverage, contributing to policy-driven IT support processes with a customer-centric approach. Qualifications include a high school diploma or GED and 2+ years of related experience.