Senior IT Help Desk Tech — Windows & VPN Expert

AHU Technologies; Washington (District of Columbia); On-site; USD 45,000 - 70,000; Full time

Job summary

AHU Technologies is seeking a Help Desk Technician to provide first‑line IT support for District government employees, ensuring timely resolution and strong customer service. The role covers hardware and software troubleshooting, device management, and escalation to specialized teams as needed.

The position emphasizes quick issue resolution, clear communication, and maintaining reliable access to technology services to support the District’s mission.

Qualifications

• High school diploma or equivalent; associate degree or technical certification preferred.
• Strong knowledge of Windows 11, Microsoft 365, and common enterprise applications.
• Familiarity with Active Directory, ServiceNow ticketing systems, and remote support tools.

Responsibilities

• Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripherals.
• Troubleshoot Windows OS, Microsoft 365, VPN, network connectivity, and standard enterprise apps.
• Assist with password resets, account unlocks, and identity management.
• Diagnose and resolve hardware failures, software errors, and configuration issues.

Skills

Windows 11

Microsoft 365

Active Directory

ServiceNow

Remote support tools

Customer service

Troubleshooting

VPN

Networking basics

Education

High school diploma

Associate degree or technical certification

Tools

Ticketing systems

Remote support tools

Device imaging

Job description

AHU Technologies is seeking a Help Desk Technician to provide first‑line IT support for District government employees, ensuring timely resolution and strong customer service. The role covers hardware and software troubleshooting, device management, and escalation to specialized teams as needed.

The position emphasizes quick issue resolution, clear communication, and maintaining reliable access to technology services to support the District’s mission.