Senior IT Help Desk Technician – Windows, WAN & CCNA

Jobot; Dillsburg (York County); On-site; USD 30,000 - 41,000; Full time

Benefits offered by this job

PTO

401K

World Class Health Benefits

Job summary

Jobot, based in Dillsburg, PA, seeks a dynamic Help Desk Technician with 5+ years of experience to support staff and customers. You will handle Windows 10, WAN, and Office 365, troubleshoot issues, and contribute to a secure, efficient IT environment.

Ideal candidates have strong communication, problem-solving skills, and relevant certifications. The role offers robust health benefits, PTO, and a 401(k) plan in a fast-paced AV/IT integrator setting.

Qualifications

• 5+ years of experience in a Help Desk role, preferably in finance
• Strong problem-solving and communication skills
• Commitment to learning and delivering high-quality results

Responsibilities

• Provide first-level contact and resolve hardware, software, and application issues
• Escalate incidents when needed and meet SLAs
• Install, configure, and troubleshoot hardware/software for optimal network performance
• Support Windows 10, WAN, and O365 environments
• Perform regular system backups and ensure data integrity
• Maintain understanding of networking components including CCNA
• Collaborate with IT to ensure reliable operations of software and systems
• Work with executives and stakeholders to define business requirements
• Create and maintain system configuration and service documentation
• Stay updated with latest technologies and trends

Education

Bachelor's degree in Computer Science or related field

CCNA, CompTIA A+ certifications

Tools

Windows 10

O365

CCNA

WAN

Job description

Jobot, based in Dillsburg, PA, seeks a dynamic Help Desk Technician with 5+ years of experience to support staff and customers. You will handle Windows 10, WAN, and Office 365, troubleshoot issues, and contribute to a secure, efficient IT environment.

Ideal candidates have strong communication, problem-solving skills, and relevant certifications. The role offers robust health benefits, PTO, and a 401(k) plan in a fast-paced AV/IT integrator setting.