Remote IT Help Desk Technician

Trapp Technology; Phoenix (AZ); On-site; USD 23,419 - 33,062; Full time

Benefits offered by this job

100% employer-funded insurance

401(k) plan with company match

3 weeks of paid time off

Certification and training reimbursement

Job summary

Trapp Technology is hiring a Service Delivery Technician I in Phoenix, AZ, responsible for providing technical support within managed IT services. Candidates must have a high school diploma, CompTIA A+ certification, and at least 2 years of customer support experience.

This full-time remote position offers benefits like 100% employer-funded insurance and a 401(k) plan with company matching. Ideal candidates are strong communicators who thrive in a fast-paced environment.

Qualifications

• 2+ years of technical customer support or help desk experience, preferably in an MSP.
• Strong skills in isolating and resolving issues quickly.
• Ability to thrive in a fast-paced technical environment.

Responsibilities

• Provide technical support through phone, chat, and ticketing systems.
• Troubleshoot and resolve customer issues while documenting interactions.
• Assist Level I technicians and provide technical guidance.

Skills

Troubleshooting skills

Communication skills

Active listening

Technical customer support

Education

High school diploma

CompTIA A+ certification

Job description

Trapp Technology is hiring a Service Delivery Technician I in Phoenix, AZ, responsible for providing technical support within managed IT services. Candidates must have a high school diploma, CompTIA A+ certification, and at least 2 years of customer support experience.

This full-time remote position offers benefits like 100% employer-funded insurance and a 401(k) plan with company matching. Ideal candidates are strong communicators who thrive in a fast-paced environment.