IT Helpdesk Technician: Tier 1–2 Support & IT Ops

The Atlas Group; Phoenix (AZ); On-site; USD 50,000 - 70,000; Full time

Job summary

The Atlas Group in Phoenix, Arizona is looking for an IT Helpdesk Technician to provide essential technical support. This role includes troubleshooting hardware and software issues, managing user accounts, and supporting cross-functional teams.

Applicants should have a Bachelor’s degree in a related field and 3-5 years of experience in helpdesk or system support. Responsibilities include ensuring compliance with cybersecurity standards and facilitating onboarding processes.

Qualifications

• 3–5+ years of experience in helpdesk or system support roles.
• Proven experience in technical support with strong troubleshooting skills.
• Familiarity with manufacturing environments is a plus.

Responsibilities

• Provide Tier 1 and Tier 2 technical support.
• Troubleshoot issues with desktops, laptops, and devices.
• Support enterprise applications including ERP and CAD.
• Manage user accounts in Active Directory.
• Ensure compliance with cybersecurity standards.

Skills

Technical support

Troubleshooting

User training

Active Directory management

Compliance with cybersecurity standards

Education

Bachelor’s degree in computer science or equivalent experience

Tools

Windows

macOS

ERP applications

Ticketing systems

Job description

The Atlas Group in Phoenix, Arizona is looking for an IT Helpdesk Technician to provide essential technical support. This role includes troubleshooting hardware and software issues, managing user accounts, and supporting cross-functional teams.

Applicants should have a Bachelor’s degree in a related field and 3-5 years of experience in helpdesk or system support. Responsibilities include ensuring compliance with cybersecurity standards and facilitating onboarding processes.