Help Desk SupportTechnician

SanTrac Technologies Inc; Phoenix (AZ); On-site; USD 26,174 - 27,552; Full time

Benefits offered by this job

Paid holidays

Paid Vacation

Free Onsite Gym

Health Insurance Benefits

Job summary

SanTrac Technologies Inc is seeking a Help Desk Support Technician in Phoenix, Arizona. The successful candidate will provide technical support to customers, perform troubleshooting of desktop computers, and support VoIP systems. Required qualifications include a CompTIA A+ certification and experience with Microsoft operating systems. The role offers a full-time position with workplace benefits including health insurance, a 401K plan, and paid leave. Interested candidates should apply via email.

Qualifications

• Experience with Microsoft Desktop Operating Systems (Windows 10, 11).
• Knowledge of Active Directory, Office 365, and VoIP systems.
• Ability to travel locally to customer locations as needed.

Responsibilities

• Provide technical support to customers.
• Perform preventative maintenance on IT systems.
• Troubleshoot and repair desktop computers.

Skills

Outstanding communication skills

Excellent technical knowledge

Ability to work independently

Coachable and willing to learn

Education

CompTIA A+ certification

Tools

Microsoft Desktop Operating Systems

Active Directory

Office 365

VPN client software

VoIP systems

Job description

Help Desk Support Technician

SanTrac Technologies is a highly innovative Information Technology, VOIP Telephone and Low Voltage Solutions provider. We are looking for a highly motivated and skilled individual to fill our Help Desk Support Technician position.

The successful applicant will play a major role in helping the company provide customers with excellent technical support and complete assigned projects.

Key Details

Position Title: Help Desk Support Technician

Position Type: Direct-Hire

Location: Phoenix, AZ 85015

Hours: Monday – Friday (Full-Time)

Salary: Starting Salary $19‑20.00 Per Hour

Soft Skills

• Likes to work in a small company where your input, contributions and ideas will directly impact the company’s growth and success.
• Outstanding communication skills
• Exceptional written and non-verbal communication skills
• Professional dress and appearance
• Ability to work independently and initiate action
• Excellent technical knowledge
• A keen interest in IT issues
• The capacity to work well on your own or in a team
• Reliable and self‑motivated individual
• Coachable and willing to learn SanTrac Technologies procedures

Technical Skills

• Experience and knowledge of Microsoft Desktop Operating systems (Windows 10, 11)
• Active Directory (Account Creation, Termination, password resets)
• Office 365 (Word, Excel, PowerPoint, Outlook)
• Creating email account for O365 and Exchange online environment
• Configure VPN client software for remote users
• Supporting hosted VOIP systems by making changes per customer request
• Provide remote and onsite support to our clients using industry standard remote connections, internal ticketing system, monitoring consoles and more
• Perform preventative maintenance on a set schedule
• Troubleshooting and hardware repair of client’s desktop computers
• Configure VoIP equipment for deployment
• Assist on network upgrade projects
• Excellent self‑motivational, organizational and time management skills
• Excellent written and verbal communication skills, including the ability to effectively communicate to both business and technical individuals

Requirements

• (CompTIA) A+ certification
• Readiness to travel locally/Ability to travel to customer location
• Pass a Drug & Background Check
• Valid Driver’s License
• Knowledge of PC/laptop repair, printer repair and local area networks
• Ability to lift or move various computer equipment
• Able to work mornings, evenings and weekends

Benefits Offered

• Paid holidays
• Paid Vacation
• Paid sick leave
• Workplace perks such as Free Onsite Gym
• Workers compensation
• Health Insurance Benefits
• 401K Plan
• Profit Sharing

How to Apply

Interested and qualified candidates, send your resume to [e-mail]