Remote IT Help Desk Technician

BIRKENSTOCK; Kansas; On-site; USD 72,000 - 78,000; Full time

Job summary

BIRKENSTOCK is looking for an IT Help Desk Technician to join our team in the Midwest. In this role, you will be essential in providing user support and ensuring excellent service in our IT department. The ideal candidate will have two to three years of experience in end-user support, proficiency with Windows and macOS, and strong communication skills.

The position offers an annual salary between $72,000 and $78,000 and includes opportunities for training and development.

Qualifications

• Two to three years of end-user support experience.
• Proficiency supporting Windows/macOS environments.
• Strong attention to detail and documentation.

Responsibilities

• Provision and support user accounts and devices.
• Troubleshoot and resolve technical issues.
• Log and document help desk tickets.

Skills

Troubleshooting

Technical research

Communication skills

Organization

Collaboration

Education

AA in CS, IS, MIS or equivalent

Tools

Windows

macOS

Microsoft 365

Job description

BIRKENSTOCK is looking for an IT Help Desk Technician to join our team in the Midwest. In this role, you will be essential in providing user support and ensuring excellent service in our IT department. The ideal candidate will have two to three years of experience in end-user support, proficiency with Windows and macOS, and strong communication skills.

The position offers an annual salary between $72,000 and $78,000 and includes opportunities for training and development.