IT Support Specialist _ Radolfzell

BCIC Swiss; Germany (OH); On-site; USD 46,274 - 63,627; Full time

Job summary

BCIC Swiss GmbH, also known as Best Connect International Company, is seeking a dedicated IT Support Specialist to join their team in Germany. This role involves providing comprehensive support for Windows and macOS systems as well as troubleshooting network connectivity issues.

The ideal candidate must hold a valid work permit in Germany and have several years of experience in the IT field. The company is looking for someone who can handle customer issues efficiently, maintain ticket updates, and communicate effectively regarding issue resolutions.

Qualifications

• Must hold a valid work permit in Germany.
• Several years of experience in the IT field.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS, Microsoft Office & Cisco Jabber.
• Basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Perform remedial repairs on desktops, laptops, printers, and other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Skills

Troubleshooting

Problem Solving

Help desk & ticketing systems

Windows support

macOS support

Basic Networking

Job description

Skills Troubleshooting , Problem Solving , Help desk & ticketing systems , Windows & macOS support , Basic Networking., Description

Description

BCIC Swiss GmbH | Best Connect International Company is looking for a (Dispatch, on-site) "IT Support Specialist" in Germany.

Responsibilities

• Provide first- or second-level contact and problem resolution for customer issues.
• Provide timely communication on issue status and resolution.
• Maintain ticket updates for all reported incidents.
• Install, upgrade, support, and troubleshoot Windows OS , Microsoft Office & Cisco Jabber authorized .
• Should have basic knowledge of the Mac operating system to support Apple PC users.
• Install, upgrade, support, and troubleshoot printers and computer hardware.
• Performs remedial repairs on desktops, laptops, printers, and any other authorized peripheral equipment.
• Use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.

Requirements

• Must hold a valid work permit in German
• Several years of experience in the IT field