Global Help Desk Technician - Windows & Remote Support

Amphenol Borisch Technologies; Mesa (AZ); On-site; USD 42,000 - 56,000; Full time

Job summary

Amphenol Borisch Technologies is seeking a Help Desk Technician to maintain and monitor end-user workstations and productivity across a Windows-based LAN. You will handle software installs, end-user support, and IT asset management to ensure network performance across multiple facilities.

The role requires 2–4 years of help desk experience, strong Windows/Office knowledge, and excellent communication. Remote support ability and physical lifting are part of the job.

Qualifications

• High School Diploma required; Bachelor's degree preferred.
• 2-4 years of computer servicing/help desk experience.
• Extensive knowledge of Microsoft Windows and Microsoft Office.
• Ability to provide remote support via e-mail, phone, and remote desktop connection.
• Ability to install, configure, and maintain personal computers and related hardware and software.
• Demonstrated ability to prioritize and organize resources.
• Strong problem solving/analytical skills.
• Exceptional customer service skills.
• Strong verbal and written communication skills; ability to present information to groups; communicate technical information to nontechnical personnel.
• Ability to lift up to 20 pounds; regularly bend, stoop, crawl, and reach.

Responsibilities

• Administers end-user workstations and supports end-user activities utilizing TCP/IP on a primarily Microsoft Windows-based LAN.
• Establishes voice and e-mail accounts for new users; provides information systems orientation to new and existing employees.
• Manages the help desk ticket system; prioritizes and assigns tasks.
• Investigates user problems and identifies solutions; tests and implements them.
• Serves as liaison for printers, telecommunications and mobile phones.
• Organizes and manages IT assets; supports office moves and hardware/software installations.
• Investigates and recommends new software applications to improve business processes.
• Any other tasks assigned by supervisor.

Job description

Amphenol Borisch Technologies is seeking a Help Desk Technician to maintain and monitor end-user workstations and productivity across a Windows-based LAN. You will handle software installs, end-user support, and IT asset management to ensure network performance across multiple facilities.

The role requires 2–4 years of help desk experience, strong Windows/Office knowledge, and excellent communication. Remote support ability and physical lifting are part of the job.